Top Remote Customer Success & Experience Jobs in Orlando, FL

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.

Lead enterprise SaaS onboarding for partner schools: own implementation timelines, streamline workflows, create repeatable playbooks, coordinate cross-functional handoffs, deliver tailored partner guidance, measure onboarding metrics, and conduct at least one onsite visit per enterprise onboarding to accelerate time-to-value and partner satisfaction.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

The Major Gifts Officer will lead major gift fundraising activities, identify donor prospects, and develop strategies for cultivating relationships and managing donor contributions.

The Stewardship Manager will enhance donor relations and oversee stewardship initiatives to engage major donors giving $50-$100K+. Responsibilities include policy development, managing recognition programs, and executing engagement events.

The Financial Aid Director develops and implements financial aid strategies, guiding students in navigating aid processes like FAFSA and scholarships while providing financial literacy education.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Design and run a scalable customer education program (CoLab Academy) to accelerate time-to-value, build onboarding and certification content, implement an LMS, measure impact on adoption and renewals, and enable CSMs and GTM teams through cross-functional collaboration.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Scaled Support Specialist diagnoses complex technical issues, communicates effectively with developers, and advocates for product improvements while staying current with the LLM ecosystem.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Act as primary technical liaison between customers and engineering to support, profile, troubleshoot, and optimize scientific HPC applications across architectures. Reproduce and resolve client-facing bugs, drive feature requests, maintain documentation, and advocate customer needs to product and software teams.