Top Remote Customer Success & Experience Jobs in Orlando, FL

The OnBase Developer designs, develops, and implements OnBase solutions, ensuring they meet organizational needs through scripting, customization, and stakeholder collaboration.

Handle inbound and outbound customer calls, provide product/service information, resolve complaints, document interactions, follow scripts and procedures, meet performance targets, escalate complex issues, and protect customer confidentiality.

The Product Support Specialist will resolve technical and application issues for clients using CensiTrac products, providing excellent customer service and support.

The Performance Support Specialist resolves escalated complaints, reviews reports, manages complaint tracking, and builds relationships with internal and external customers.

The Technical Account Manager will lead customer technical projects, provide architecture guidance, ensure product adoption, and serve as a trusted advisor to enhance customer success and satisfaction.

As an Account Manager, you'll oversee large institutional partnerships, driving customer success through retention strategies and project management, while collaborating with cross-functional teams.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

As a Technical Customer Success Manager, you'll engage with 25-40 customers, ensuring their retention and growth by addressing technical issues, managing relationships, and driving product usage effectively.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

Assist Community Managers with outreach strategies, lead generation, and onboarding professionals while optimizing conversion rates and campaign performance.

Assist the Reedsy Learning team with community management, outreach to influencers, engaging with students, and promoting courses and events.

Assist authors and publishing professionals by offering support, reviewing projects, optimizing user engagement, maintaining FAQs, and suggesting product improvements.