Top Remote Customer Success & Experience Jobs in Orlando, FL

Manage B2B customer accounts from onboarding through renewal, focusing on product adoption, customer satisfaction, retention, loyalty, and revenue growth. Evaluate customer needs, manage orders and contracts, re-engage inactive customers, build trusted relationships, and advocate for clients. The role requires cross-functional collaboration, data-driven insights, and a strong record of customer revenue retention.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own customer account growth, renewals, expansion, adoption, retention, referrals, and customer experience. Develop lifecycle engagement programs, analyze customer data, lead strategic business reviews, resolve escalated issues, and identify expansion opportunities. Partner with Sales as a subject matter expert and solutions architect while coordinating cross-functional resources to improve customer outcomes and revenue performance.

Register your interest for future opportunities at Harrison Leisure UK. Join a growing team that values passion and guest experiences.

Train doctors and clinical staff at client practices on eClinicalWorks software through on-site coaching and classroom instruction. Develop workflow processes, demonstrate software functionality, recommend improvements, document training sessions, prepare reports, and escalate issues to project managers. The role requires strong communication, healthcare billing knowledge, a valid driver’s license, and frequent nationwide travel.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

Owns the technical setup and validation of new client launches, including practice configuration, clearinghouse connections, payer enrollments, claims, Twilio communications, card processing, payment flows, and JSON configurations. Troubleshoots vendor integrations, tests systems end to end, documents setups and fixes, manages multiple implementations, and partners with onboarding teams to ensure timely, reliable go-lives.

Submit your application to The ROSTR Group for future job opportunities in California. They will retain your information for relevant roles that arise.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.