Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Administers and configures Salesforce, including user access, security, objects, automation, reports, dashboards, testing, deployments, and release preparation. Investigates application issues, maintains environments, supports audits and access reviews, documents procedures, and partners with Product Owners, Security, IT Support, and Software Engineering. The role independently handles in-scope configuration decisions while escalating privileged access changes and complex development.

Provides L2 production support for enterprise healthcare applications, including incident management, troubleshooting, root cause analysis, SQL-based data corrections, configuration management, and customer communication. Collaborates with development, infrastructure, DBA, and product teams to resolve complex issues, coordinate fixes, maintain SLAs, and improve support processes through automation, monitoring, and alerting.

Provides remote technical support to more than 50 veterinary practice locations. Responsibilities include troubleshooting hardware, software, networks, practice management systems, VoIP, and cloud tools; managing onboarding, offboarding, accounts, devices, and IT assets; documenting tickets; supporting Intune and Autopilot deployments; training users; coordinating vendors; and escalating complex issues. The role is primarily remote but may require occasional clinic travel and evening or weekend availability.

Provide day-to-day IT support for US employees, manage onboarding and offboarding, administer Mac devices through MDM, and manage identity and access in Okta and Google Workspace or M365. Maintain device inventory, write knowledge-base content, and build AI-powered automations to reduce repetitive support work. Escalate complex or security-related issues while collaborating with the Israel-based IT team.

Own end-to-end IT operations for a globally distributed workforce, including cross-platform support, MDM administration, patch management, endpoint security, SaaS and identity access, onboarding and offboarding, automation, asset inventory, procurement, and cloud/IaC collaboration. The role requires strong macOS, Windows, and Linux expertise, participation in weekend on-call rotation, and experience improving secure, scalable IT systems in a remote environment.

Configure and quality-assure claims administration systems for group onboarding and renewals. Support vendor implementations, testing, migrations, data imports and exports, integrations, and troubleshooting of system and data-feed issues. Collaborate with operations, implementation, renewal, development, project management, and external vendors while maintaining security, governance, audit, and HIPAA compliance requirements.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Supports Manhattan Active Omni by troubleshooting user and integration issues, monitoring exceptions, conducting root cause analysis, testing configuration changes and releases, documenting resolutions, and developing user guidance. Collaborates cross-functionally to improve processes, support business initiatives, and enhance customer service. The role also prepares management recaps and continuously expands platform expertise.

Own Tekmetric’s IT function, including systems, endpoints, identity, SaaS, office infrastructure, support, and security. Lead a small team, establish technical direction, automate workflows, manage SSO and device platforms, partner on security operations, support office technology, build scalable controls, and manage the IT budget. The role is hands-on and requires strong technical contribution across automation, infrastructure administration, incident response, and identity management.