Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Provide Tier 1/2 help desk support for a DoD program, managing IAM and cloud authentication issues (CAC, SSO, MFA), use ITSM tools (ServiceNow/JIRA), enforce SLAs, track tickets and report help desk performance metrics.

Provide merchant-facing technical support for Clover point-of-sale systems: diagnose hardware, software, peripherals, connectivity, and payment issues; guide device setup and activation; use remote diagnostic and ticketing tools; escalate multi-issue cases; document interactions and contribute to knowledge base improvements.

Operate and maintain SharePoint environments across a global enterprise: design, deploy, and support farms, service applications, databases, workflows, search, integrations, migrations, upgrades, and secure configurations while collaborating with engineering, cyber, and operations teams.

Provide 24x7 Tier II technical support for CBP users: troubleshoot hardware, Windows, Office 365, AD, VPN, MDM, PIV access; manage incidents in ServiceNow; perform remote installations, meet SLA targets, and escalate complex issues.

Provide first-level support for customer experience systems, monitor system health, perform basic troubleshooting, generate reports, assist documentation, support vendor relationships, and participate in projects and on-call rotation.

Provide technical support and SME guidance for business applications, maintain and test system-driven forms and templates, drive process automation and system improvements, partner with business and IT to ensure compliance and operational efficiency.

Lead NOC monitoring and incident response for availability, performance, and health across cloud and on-prem services. Build and tune alerts, synthetic probes, dashboards, and automation runbooks; produce incident documentation, RCAs, and operational reports. Collaborate across engineering, application support, and account teams to maintain observability posture, manage vendor/compliance tasks, and evolve AI-assisted operational workflows.

Administer and maintain Motorola PremierOne CAD and supporting mission-critical public safety infrastructure. Ensure 24/7 availability, CJIS-compliant security, virtualization and container platform management (VMware, OpenShift), database administration (SQL/Oracle), monitoring, failover/disaster recovery, vendor coordination, on-call support, documentation, and process improvement for high-availability emergency communications.

Provide day-to-day IT operations for 50–60 clients, focusing on onboarding/offboarding, tech procurement, ticket response via email/Slack/meetings, documentation maintenance, process improvement, and co-facilitating client security training.

Provide Tier 1 and Tier 2 IT support for a remote workforce: troubleshoot hardware, macOS, software, identity and SaaS issues; manage onboarding/offboarding, user access (SSO/MFA), device provisioning, asset inventory, and SaaS administration; create documentation; support IT projects and process improvements to enhance employee experience and security.