Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The Telecom Engineer manages telephony systems, focusing on IVR development, administration, troubleshooting, and collaborating with teams to optimize customer experiences.

Manage and improve the technical support ticketing process using JIRA, troubleshoot desktop hardware/software and peripherals, assist with account/access issues, create support operations and invoice workflow procedures, collaborate with IT and BI/Product Support to drive process improvements and ensure SLA-driven incident resolution.

Lead the Business Technology Services team, ensuring IT stability and security, overseeing infrastructure, managing teams, budgets, and driving improvements.

Lead technical ownership and architecture of the ServiceNow platform, design/configure automations and integrations, develop Service Portal and analytics, manage releases/upgrades, provide second-level support and governance, and drive continuous improvement including AI-enabled capabilities.

The Senior NOC Manager oversees the operations of the service desk team, ensuring exceptional service delivery and managing technical and people resources effectively.