Festival Coordinator, Information Services

POSITION OVERVIEW

The Festival Coordinator, Information Services is charged with the pre-Festival planning and implementation to successfully operate the Sundance Film Festival Information Hub in Boulder, CO, where attendees have access to find in-person assistance. The position will work with the Box Office team and oversee Volunteers to assist in facilitating information operations across the Festival.

Working closely under the direction of Festival Manager, Customer Experience, the Festival Coordinator, Information Services supports Sundance Institute’s commitment to providing patrons with the best possible experience of the Festival’s many in-person screenings and events.

This temporary position works full-time (40 hours per week) from Wednesday, December 9, 2026 to Sunday, January 31, 2027 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This position is based out of our Boulder, CO office in order to work onsite in a hybrid capacity throughout its employment, including daily onsite work during the Festival.

Top priorities include but are not limited to…

• Scheduling and supervising the Information Hub volunteers, collaborating with the Volunteer Resources Department to ensure coverage for successful operations.

• Leading a team of volunteers, including training, providing direction, feedback, and support to ensure employees understand responsibilities and delegating appropriate and meaningful work.

• Updating and developing training decks and quick reference manuals, including information on Festival policies, waitlist operations, ticketing procedures, and various information booth documents.

• Collaborating with Box Office staff to ensure routine communication to maintain accurate festival information.

• Providing exceptional customer support to answer in-person questions from patrons on all aspects of Festival operations.

• In collaboration with the Production department, planning and managing the set-up and break-down of the Information Hub, including coordinating rentals and deliveries.

• Performing opening/closing duties as required.

• Tracking changes to Festival policies and communicating updates to staff and patrons.

• Developing and maintaining detailed project schedules, including all administrative tasks and acting as a liaison between both department and external stakeholders.

• Writing a comprehensive written wrap report as directed.

You have the following direct or transferable qualifications and skills:

• 2 years of experience with customer support and project coordination.

• Outstanding communication skills, verbal and written.

• Strong interpersonal and professional skills required to work effectively with a variety of people.

• Excellent organizational skills including self-management of work schedule.

• Ability to maintain confidential information.

• Ability to mitigate conflict and facilitate positive customer relations.

• Legal authorization to work in the United States.

You will be successful in this role if you...

• Support patrons to have the best Festival experience possible by ensuring efficient resolution of issues and providing customer support.

• Ensure volunteers are properly trained, supported, and successful in their roles.

• Demonstrate patience in all interactions with external and internal constituents.

In addition to an hourly pay of $22.25, this position* is eligible for benefits & perks, highlights include:

• Paid sick leave and Institute holidays

• Employee assistance program

• Employee Wellness Initiatives

• Sundance Film Festival passes and benefits (varies each year)

*Applications open 10/22/2026 and will be accepted for at least one week