Top Remote Operations & Support Jobs in Orlando, FL

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify tickets requiring Tier 2 or Enterprise escalation, and flag recurring questions for new support macros. The role requires clear written communication, process adherence, accuracy under repetitive workload, and willingness to learn the product.

Provide production and technical support for equity and fixed-income trading platforms, regulatory reporting systems, and market connectivity infrastructure. Troubleshoot application, infrastructure, and connectivity issues; monitor systems; support front-office users; and implement sustainable improvements through scripting and automation. Participate in upgrades, testing, releases, change management, regulatory reporting support, and cross-functional initiatives with technology, operations, compliance, traders, and sales teams.

Manage critical IT incidents from escalation through restoration by facilitating crisis bridges, coordinating technical resources, tracking incident records, and communicating with stakeholders. Manage associated problem tickets, support root-cause and mitigation analysis, document post-incident details, maintain metrics, and assist with after-action reporting. The role requires strong organization, prioritization, communication, analytical ability, and understanding of technical software and hardware issues.

Provides first-contact enterprise application support, triages and resolves requests, monitors batch and integration jobs, investigates performance and access issues, documents troubleshooting and resolutions, maintains knowledge-base content, and communicates ticket status to end users. The role follows SLA and escalation procedures, independently researches solutions, identifies systemic issues, and supports Workday or similar ERP/HCM environments.

Own the revenue enablement operating system across SDR, sales, solutions consulting, and customer success. Build onboarding, certification, knowledge management, technology, AI-enabled workflows, dashboards, and scalable enablement programs. Analyze performance and adoption data, improve ramp and readiness, manage vendors and dependencies, and partner cross-functionally to translate business priorities into repeatable learning experiences and measurable GTM outcomes.

Reviews, triages, verifies, and coordinates human services cases; tracks deadlines and escalations; supports field-team scheduling and travel logistics; contacts sponsors; validates case records and documentation; performs secure portal uploads, batch reconciliation, and quality reviews; resolves data discrepancies while protecting sensitive information and maintaining audit trails.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.

Leads the Captive Claims Department, supervising 8–10 employees and overseeing complex property and casualty claims. Develops claims strategies, manages reserves and resolution processes, monitors carrier and TPA performance, audits claim files, analyzes metrics and trends, supports clients with disputes, and drives workflow improvements. Requires frequent overnight travel and collaboration with clients, insurers, TPAs, attorneys, and claims professionals.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Supports the Valuation & Advisory Infrastructure Practice Group by researching taxes, zoning, permitting, and assignment information; compiling qualitative and quantitative data; responding to appraiser inquiries; tracking project status; and communicating with government entities and appraisers to confirm or clarify property information.