Top Remote Operations & Support Jobs in Orlando, FL

Provide frontline support to sellers via phone, email, and live chat; manage orders, shipping labels, returns, and account records; follow up on inventory and shipments; resolve incidents efficiently; help optimize customer experience processes and tools; work weekends and holidays on a rotating basis.

Lead design and build of end-to-end growth operating systems connecting marketing, sales, partners, product and engineering. Own CRM, analytics, forecasting, AI-assisted workflows, dashboards, and processes from lead to activation to expansion to drive repeatable revenue and product adoption.

Serve as primary client contact, manage onboarding/offboarding, maintain CRM records, schedule meetings, handle client communications, streamline internal processes, manage digital files, support invoicing and basic tech troubleshooting.

Lead sales operations by driving forecasting, pipeline visibility, and scalable processes; ensure CRM and sales system data accuracy; deliver analytics and reporting; implement and optimize sales technologies; train and enable field teams; partner with regional and national teams and senior leadership to align strategy, execution, and customer experience.

Provide frontline technical support to members via phone, email, and chat. Diagnose and resolve hardware and software issues, onboard new members, perform root cause analysis, document cases, escalate complex issues, and contribute to knowledge-base improvements to ensure high member satisfaction and operational metrics.

The Sr. Manager, Operations Analyst will enhance operational performance, utilize Planisware for analytics, and optimize resource management and forecasting. Responsibilities include monitoring performance, leading systems integration, and collaborating across teams to improve analytics processes.

Design and maintain Salesforce and GTM tech stack to enable RevOps/SalesOps. Build automations, integrations, dashboards, ensure data governance, and collaborate cross-functionally to scale revenue operations.

Support pilots and nonstandard referral workflows by executing manual processes, reconciling data, documenting evolving procedures, identifying risks, and partnering cross-functionally to inform automation and SOP development.

The Membership Growth & Operations Contractor will execute and manage the AfroTech Insider membership program, focusing on acquisition strategies, reporting, KPIs, and cross-functional project management.

The Certificate Processor issues new and renewal certificates for commercial line clients, provides customer support, interprets policy data, and processes insurance documents.