Top Remote Customer Success Jobs in New York City, NY
As a Product Support Specialist at Canvs AI, you will provide technical customer support, implement the company’s products, facilitate communication between product and engineering teams, and coach junior staff. Your role is crucial for client satisfaction and retention, requiring a strong understanding of the products and effective troubleshooting skills.
The Performance Support Specialist assists in resolving customer complaints, maintaining complaint tracking systems, and reaching out to members. They provide support to internal and external business partners, make recommendations for process improvements, and manage inquiries from various departments. This role requires excellent customer service skills and the ability to multitask efficiently.
The Technical Support Specialist will troubleshoot technical problems via phone and Zendesk, create FAQs, and document product issues while maintaining excellent communication with customers. They will collaborate with the team to improve product functionality and enhance the overall customer experience.
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As a Senior Technical Success Manager at Imply, you will manage a portfolio of strategic accounts, driving adoption and expansion of the Imply platform. You will onboard new customers, identify their business needs, and collaborate with cross-functional teams to ensure successful implementation and growth. Your role also involves gathering product feedback and developing domain expertise through customer collaboration.
As a Platform Success Manager at Morty, you'll be the primary contact for clients, helping them utilize the platform effectively. Responsibilities include building client relationships, identifying upsell opportunities, monitoring customer health metrics, and implementing tailored success plans to enhance client satisfaction and retention.
The Platform Success Manager at Morty will be responsible for managing a portfolio of customers, ensuring they effectively utilize Morty’s platform. This role involves building strong relationships, providing support and training, identifying upsell opportunities, and collaborating with internal teams to enhance customer satisfaction and retention.
The Selling Specialist will achieve and exceed sales goals while providing exceptional customer service. Responsibilities include establishing customer relationships, merchandising products, maintaining cleanliness, following company policies, and collaborating on events.
The Associate Engagement Principal at Aera Technology will work with customers to map their business requirements, document existing and future processes, translate these requirements into functional specifications, support solution architects, conduct testing, provide customer training, and monitor project deliverables. This position requires consulting experience in supply chain management and familiarity with enterprise IT solutions like ERP systems.
The Platform Specialist will design and maintain demos using the Snowflake platform, collaborate with product teams to align demos with releases, and provide technical expertise to sales teams. Responsibilities include demo setup, scripting, creating technical enablement assets, and developing data engineering solutions while utilizing advanced SQL skills.
The Senior Prenatal Specialist will drive revenue growth by implementing a strategic business plan, fostering relationships with OBGYNs, MFMs, and Genetic Counselors, and promoting innovative NIPT screening solutions.
Top remote Companies in New York City, NY Hiring Customer Success Roles
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