Top Remote Operations & Support Jobs in Nashville, TN

Handles incoming customer questions through live chat, email, and social media correspondence. Resolves website navigation, service, and general customer concerns; escalates issues when appropriate; promotes client products and services; maintains professional communication; builds customer relationships; meets performance standards; and provides administrative and overflow support to the customer service team remotely.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Lead and manage the division mortgage team, overseeing origination, processing, underwriting compliance, and customer service. Recruit, train, and coach staff; implement programs and systems; liaise with lenders, escrow, sales, and design centers; handle borrower issues; monitor lender programs and regulatory quality control; drive branch business and strategic goals for volume and profitability.

Leads CleanPack hazardous waste services nationwide, driving revenue growth, margins, pricing, compliance, and operational strategy. Serves as the subject matter expert on lab packing, chemical segregation, waste profiling, transportation, disposal, and TSDF routing. Partners with sales, field operations, and disposal facilities; supports proposals and RFPs; develops cost models, sales tools, and training; oversees quality and profitability; and directs CleanPack sales specialists. Requires extensive hazardous waste experience, regulatory expertise, financial modeling skills, and 25–50% travel.

Leads the Tax Division’s Enrollment & Onboarding function, overseeing team performance, customer onboarding, quality assurance, operational controls, risk decisions, reporting, and seasonal readiness. Builds and develops an operational team, establishes scalable processes and service standards, resolves complex enrollment cases, and partners with Sales, Compliance, Risk, Operations, Technology, Product, and Customer Service to improve customer experience while meeting regulatory and control requirements.

Provides remote virtual assistant services for multiple business clients, including project management, scheduling, email management, lead conversion, research, data entry, deadline tracking, and adapting to changing priorities. Requires strong communication, independent problem-solving, technology skills, and the ability to manage multiple clients with limited oversight.

The Manager of Transaction Management oversees all real estate transactions, leading a team while managing personal deals, ensuring accuracy and timeliness from contract to closing.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, deliver empathetic service, protect customer data, and maintain case accuracy while juggling priorities.

The Loss Control Consultant evaluates risks and implements strategies to reduce loss for policyholders, working collaboratively and providing training and technical assistance.

Handles fast-track commercial general liability and commercial auto claims from initial report through investigation, evaluation, negotiation, and resolution. Reviews coverage, liability, injuries, documentation, reserves, and policy limits; communicates with policyholders and brokers; updates claim records; escalates urgent matters; ensures regulatory and company-policy compliance; and manages workload and claim disposition within authority limits.