Top Remote Operations & Support Jobs in Nashville, TN

Owns day-to-day administration of Salesforce Data Cloud and Marketing Cloud, including data models, identity resolution, segmentation, calculated insights, integrations, data quality governance, APIs, and deliverability. Serves as the technical liaison between IT and marketing, translating business needs into platform configurations and coordinating integrations with developers and vendors. Also administers Tableau, maintains documentation, supports releases, trains users, and monitors customer data lifecycle health.

Administer and optimize Microsoft Dynamics 365, Dataverse, and related marketing technology platforms. Configure applications, workflows, security, integrations, data quality processes, releases, testing, and automation. Manage incidents and enhancements, monitor platform health, assess Microsoft updates, support compliance, and provide advanced user support and training. Partner with technical and business teams to improve functionality, adoption, reliability, and responsible use of AI capabilities.

Directs product and software support operations, leading support teams, managing ticket queues and escalations, enforcing SLAs, monitoring service metrics, coordinating incident resolution, and partnering with Product and Engineering on recurring issues. Develops support processes, documentation, staffing plans, reporting, and continuous-improvement initiatives while ensuring customer communications, release support, regulatory compliance, and operational governance.

Manage revenue operations across Marketing and Sales by administering Salesforce and Pardot, maintaining data quality, building reports and dashboards, analyzing pipeline and campaign data, and supporting lead generation and marketing automation. The role manages CRM access, workflows, integrations, system deployments, user training, process automation, and third-party Salesforce services while recommending improvements that drive profitable growth.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Manage daily office operations for Nashville field teams, including phones, email, scheduling, records, supplies, communications, meetings, invoices, expense reports, petty cash, onboarding support, employee profiles in FieldFlo, prequalification packets, project close-out documents, and coordination with managers and field crews.

Leads Padagis’s global IT organization, strategy, roadmap, operations, infrastructure, security, applications, and enterprise systems. Oversees budgets, vendors, contracts, compliance, risk management, incident response, SAP implementations, system upgrades, and integrations following acquisitions. Aligns technology initiatives with business objectives and leads IT professionals across a regulated pharmaceutical environment.

Manages a team supporting the firm's enterprise and practice-facing applications. Oversees application administration, maintenance, upgrades, testing, documentation, troubleshooting, integrations, vendor coordination, budgeting, and enhancement recommendations. Partners with Help Desk, Business Analysis, vendors, and IT teams to maintain service levels and user experience. Provides project management for application-related initiatives and supports users after normal business hours.

Provides omnichannel customer support for e-commerce customers, including purchasing guidance, order assistance, product troubleshooting, warranty coordination, and repair services. Documents cases in CRM and ticketing systems, develops knowledge materials, trains teams, analyzes support trends, and recommends process improvements. Requires advanced sewing and crafting knowledge, strong technical troubleshooting, communication skills, and experience with platforms such as Gorgias, Shopify, Microsoft Office, and SharePoint. This is a temporary hybrid role in Nashville.

Investigate and resolve liability insurance claims by verifying coverage, evaluating liability and damages, reviewing evidence and medical documentation, setting reserves, negotiating settlements, and ensuring regulatory compliance. The role manages an independent caseload, documents claim decisions, communicates empathetically with customers and stakeholders, and maintains required state licensing.