Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Provides technical customer support to online merchants through live chat, email, and occasional phone calls. Troubleshoots issues, gathers context, escalates bugs to engineering, identifies trends, and recommends improvements. The role also contributes to documentation, best practices, incident reporting, and merchant product expertise while collaborating within a remote swarm-support model.

Lead Services business operations for Financial Services accounts from sales through delivery. Partner with account leadership, sales, contracts, finance, project coordination, and delivery teams. Manage opportunity, pricing, contract, financial, and resource processes; standardize account activities; support consistent operations; and prepare weekly, monthly, and quarterly portfolio review materials.

Provide email, chat, and occasional phone support to B2B customers. Own issues from investigation through resolution or escalation, recreate scenarios in test environments, identify product solutions, anticipate customer needs, and meet productivity, satisfaction, and reliability goals.

Supports the full lifecycle of enterprise business applications in an Agile IT environment, including analysis, design, testing, deployment, maintenance, integrations, documentation, and process improvement. Collaborates with business stakeholders, technical teams, vendors, and senior analysts to maintain stable and secure applications. Provides end-user support through issue triage and root-cause analysis, monitors project deliverables, manages risks, and supports dataflows and technical procedures.

Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service.

Leads GoDaddy’s Commerce Support organization and strategy for merchant onboarding, activation, adoption, retention, and growth. Oversees customer-facing teams, service delivery, workforce planning, operational performance, and P&L management. Drives AI-enabled support transformation through automation, agent assistance, self-service, analytics, and process modernization. Partners with Product, Engineering, Sales, Risk, and GTM leaders to improve merchant outcomes, increase product adoption, reduce churn, and scale operational efficiency.

Leads business and revenue operations across D2C, B2B2C, and B2B markets. Owns strategic planning, KPI development, forecasting, dashboards, lead-to-cash optimization, process improvement, operational tooling, order management, fulfillment, and cross-functional initiatives. Partners with executive, sales, finance, customer success, product, and engineering leaders to improve revenue predictability, automate workflows, support market expansion, and build high-performing teams.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Provide administrative support for grant applications from intake through submission. Maintain grant calendars and deadlines, extract portal requirements, format templates, prepare and attach supporting documents, enter approved narratives, and conduct detailed accuracy, completeness, proofreading, and formatting checks. Escalate missing information or technical issues, submit approved applications, capture confirmation receipts, and update statuses in AgentPro.

Provides executive-level administrative support to the Chief of Protocol and S/CPR leadership. Coordinates calendars, meetings, travel, correspondence, briefings, reports, protocol events, records, deadlines, and stakeholder communications. Handles sensitive information, prepares executive materials, maintains tracking and budget documents, supports operational planning, and may guide other administrative personnel. The role requires advanced Microsoft Office proficiency, strong organizational and communication skills, and TS/SCI clearance.