What You'll Do:
Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
Consistently hit performance goals around productivity, customer satisfaction, and reliability.
What Will Set You Up for Success:
A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
Strong technical skills with the ability to guide users of all experience levels through our platform.
Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
Excellent written and verbal communication skills.
A proven track record of high performance in customer or technical support roles.
Bonus Points For:
Experience in SaaS or tech start-up environments.
A background as an admin, parent, coach, or participant in recreational sports.
Ability to work 8:30am-5pm PST.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $44,990, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Skills Required
- Customer-first, friendly, professional, and solutions-focused approach
- Strong technical skills and ability to guide users through the platform
- Problem-solving ability, curiosity, resourcefulness, and willingness to explore test environments
- Excellent written and verbal communication skills
- Proven high performance in customer support or technical support roles
- Experience in SaaS or technology startup environments
- Background as a sports administrator, parent, coach, or recreational sports participant
- Ability to work 8:30 AM to 5:00 PM Pacific Time
What We Do
Founded in 2009, TeamSnap is the #1 platform for organizing youth, recreational, and competitive sports activities. Over 25 million users use TeamSnap’s web and smartphone apps to sign up, schedule, communicate and coordinate everything for the team, the club, and the season. TeamSnap makes organizing as simple as click, tap, and go.
Why Work With Us
We are mission-driven and use our powers for good, putting youth sports in the hands of kids who otherwise wouldn't have access. We spend far too much time at our jobs not to love where we work. If you have big ideas and a tiny ego, with a passion for helping others and working in an inclusive environment, please don't hesitate to apply!
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