Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Manage and oversee an Integrated Project Management team for large, multi-site enterprise accounts. Coordinate purchasing, scheduling, logistics, project execution and closeout, support financial execution and change orders, assess manpower needs, and drive customer satisfaction and operational excellence while reporting to the Operations Lead.

Perform peer reviews of public-record due diligence reports to ensure compliance with FCRA, client guidelines, and internal standards. Analyze legal documents and online sources, produce accurate QA reports, communicate with client relations and investigators, collaborate with third-party vendors, and support audits and process improvements.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Own and evolve the AI triage, routing, and agent library for inbound support tickets; administer and debug Zendesk systems and integrations; build automations, monitoring, and reporting; maintain integrations, routing logic, and AI QA; drive automation roadmap and continuous improvement to increase containment and reliability across CX operations.

Remote contract role to administer and configure Salesforce and HubSpot instances. Perform flows/automations, validation rules, dashboards, basic config changes, and support internal Everpeak org. Requires US-hours availability, clear English communication, and proactive follow-up. Minimum 10 hours/week, capacity to ramp up.

Short-term, remote paid project to export and redact personal financial data from at least seven apps/services (covering five mandatory categories), create two financial artifacts, follow quality and recency requirements, and submit redacted files for review and final approval.

Provide advanced troubleshooting and resolution for complex network incidents across routing, switching, firewalls, VPNs, DNS, and load balancing. Execute maintenance, migrations, and recovery efforts; lead root cause analysis, incident response, and post-incident reviews. Create/runbooks and mentor support staff while partnering with Engineering, Platform, and NOC to improve reliability and operational efficiency.

Investigate and manage long‑term disability and absence claims by gathering and analyzing medical, vocational, financial, and employer information to determine benefit eligibility. Communicate with claimants and providers, guide return‑to‑work plans, apply critical thinking for consistent claim decisions, collaborate with teams, leverage technology to manage claims, and support continuous improvement while maintaining quality and compliance.

Design and deliver RevOps strategies on HubSpot: analyze data, map marketing/sales/service workflows, identify gaps, prioritize revenue plays, manage KPIs, lead projects, and drive organizational change to produce measurable revenue impact for partners.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.