Top Remote Operations & Support Jobs in Minneapolis–Saint Paul, MN

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Act as the primary technical community expert for Mojo and MAX: answer complex questions, triage GitHub issues/PRs, shape open source and packaging strategy, surface product feedback to engineering, and represent Modular at events to grow and support the developer ecosystem.

Senior Microsoft Copilot administrator responsible for onboarding, training, administration, security, compliance, and tenant readiness for Copilot and Microsoft 365 services. Leads migrations, identity and access management, troubleshooting, adoption roadmaps, analytics, documentation, and stakeholder engagement across Teams, SharePoint, OneDrive, Power Platform, and related technologies.

Provide administrative support to 988 Lifeline executive leadership: calendar management, meeting minutes, credit card reconciliation and expense coding, travel logistics and documentation, coordinate with Finance, track tasks in Asana, and proactively manage projects and communications.

Manage and maintain company publications through the full document lifecycle, implement change requests within workflows, maintain libraries on eMan and EFB, ensure timely distribution, schedule reviews, provide technical support to end users, and recommend process and system improvements while assisting migration to a global document control platform.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.

Own scoping and proposal creation for professional services, manage Salesforce workflows and reporting, maintain SOW lifecycle and SOPs, support resource planning and handoffs, and partner with RevOps/Finance to ensure forecasting, data integrity, and continuous improvement of services operations.

Serve as primary client liaison for the forensics lab: schedule and host scoping calls, coordinate stakeholders (sales, PM, examiners), perform documentation and QC for forensic tickets, provide status updates, collect client feedback, and act as backup to the Forensics Operations Manager.

Provide day-to-day user support for Empower (ICE) loan origination system: troubleshoot issues, set up and modify user credentials, document tickets, and communicate status to end users while using remote control tools and supporting Windows and macOS.

Manage end-to-end annuity new business transactions including complex case processing, application entry, requirements management, funding, issuance, and contract delivery. Communicate with financial professionals, resolve exceptions, mentor peers, support quality and process improvements, and use Microsoft 365 and AI tools to enhance productivity and documentation in a remote environment.