Top Remote Customer Success Jobs in Minneapolis, MN

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Manage a high-volume portfolio of medspa and aesthetic practice customers to drive adoption, retention, and expansion using automated playbooks, AI tools, and data-driven engagement. Build scalable engagement programs, identify churn risk, partner cross-functionally, maintain records in ChurnZero and Salesforce, and deliver digital-first customer experiences.

Own strategic, portfolio-level client relationships by driving account health, retention, and NRR. Lead business reviews, maintain CRM data integrity, mitigate client issues, enable multi-threaded growth, advocate customer needs to Product and Support, and collaborate with Sales to identify upsell and expansion opportunities.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Partner with high-impact nonprofit customers to drive fundraising outcomes, adoption, retention, and growth. Lead discovery, success planning, training, and strategic guidance; use AI and data to identify risks and opportunities; run webinars and 1:1 engagements; advocate cross-functionally to improve customer experience.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

Lead Pearl's revenue-oriented Customer Success organization to own NRR, GRR, and expansion ARR. Build and scale teams and programs to drive onboarding, adoption, retention, and expansion across SMB and Enterprise, using automation, LMS, and AI tools. Partner with Sales, Product, Marketing, and Partners to improve time-to-value, NPS, and product adoption, and represent Pearl at industry events and international markets.

The Customer Success Manager at Antenna will manage critical customer relationships, ensuring engagement and growth through tailored applications of Antenna's data and products.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

The Customer Success Manager will manage customer relations, analyze data, advocate for customer needs, and provide technical guidance while occasionally traveling to client sites.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

Manage technical customer relationships, resolve complex issues, improve support workflows using AI, and build documentation to enable teams. Liaise between customers and Product/Engineering.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

The Associate Customer Success Manager will support tech-touch customers, ensuring adoption and driving retention through relationship building and product guidance.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

The Customer Success Manager II manages customer relationships, driving platform adoption and retention, while collaborating with various departments to ensure client success.

The Arlo/RLA Customer Success Manager oversees post-election audit product services, optimizing customer onboarding, training, and support processes across various states.

The Senior Manager of Customer Success will lead a team of CSMs, driving execution and optimizing customer experience, retention, and adoption while coaching team members and supporting cross-functional initiatives.

The Customer Success Manager enhances customer experience through support, strategic guidance, and relationship building to drive product adoption and success.

The Senior Customer Success Manager will lead post-sales engagements for enterprise customers, driving onboarding, support, and customer advocacy while ensuring successful outcomes and product adoption.