Top Remote Customer Success & Experience Jobs in Miami, FL

Owns strategic national law-firm partnerships, driving revenue growth, retention, and operational excellence. Builds executive relationships, monitors account performance via data/Power BI, leads cross-functional remediation and scalable process improvements, and travels regularly to ensure consistent multi-state execution and client satisfaction.

Lead the Inside Partner Success team to deliver timely inbound support and outbound partner initiatives. Manage SLAs, KPIs, ticket resolution, CRM hygiene (HubSpot/Zendesk), coaching, cross-functional escalations, training programs, and data-driven improvements to drive partner adoption and program usage.

Own and grow strategic health system accounts by driving retention, expansion, and measurable outcomes; lead renewals and negotiations; build multi-stakeholder relationships; translate client feedback to product and pricing; partner with implementation and product teams; forecast and report; represent company at client sites and events (~50% travel).

Serve as a strategic partner to customers to drive adoption of Dennemeyer solutions, maximize value, identify growth and retention opportunities, coordinate cross-functional efforts, champion voice of the customer, analyze metrics (NPS, adoption, churn risk), and deliver measurable outcomes supporting upsell and account expansion.

Manage a portfolio of wellness studio Partners across chat, email, and Zoom; resolve operational issues, proactively improve studio outcomes, visit studios 2–3 days weekly in Austin, act as a virtual studio manager when needed, and advocate partner feedback to Product and Engineering.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Drive hospital onboarding, training, and adoption of RapidAI products. Build clinical workflows, analyze usage data, present QBRs, address competency gaps, cultivate success stories, and support renewals and cross-sell opportunities while collaborating with sales and cross-functional teams.

Design and scale customer education programs and outcome-based learning journeys, create reusable learning content, partner cross-functionally, enable CS teams globally, and measure learning engagement and adoption to improve programs.

Provide technical, customer-facing support for Allium's data platform: troubleshoot SQL queries, data pipelines, APIs and integrations; diagnose warehouse and delivery issues; collaborate with engineering to fix bugs; write documentation and automate troubleshooting; triage incidents per SLAs and build AI-native support tools.

Own customer onboarding and long-term success for an enterprise AI Agent SaaS. Translate customer needs into product feedback, teach customers to use the platform, and drive adoption so AI Agents become part of daily workflows.