Top Remote Customer Success & Experience Jobs in Miami, FL

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Manage the end-to-end post-sale lifecycle for HotStats clients: onboarding, adoption, retention, renewals, strategic check-ins, QBRs, and AI-assisted analytics to identify churn risk and upsell opportunities while partnering with Sales, Product, and Support.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Manage advertiser onboarding and ongoing account relationships as an independent contractor: collect sponsor requirements, coordinate with internal teams, lead monthly client meetings, ensure deliverables and payments are completed on time, meet response SLAs, and drive retention and renewals for fertility-focused advertising clients.

Own client experience for travel accounts—manage communications, negotiate with vendors, ensure accurate itineraries for air, housing, and ground services, resolve issues, and maintain relationships. Deliver white-glove service under pressure, coordinate with sales and operations, and meet deadlines in a fast-paced, event-driven environment.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Lead end-to-end AI implementations for enterprise legal and compliance teams: deconstruct workflows, translate legal documents into actionable AI logic, onboard and train users, troubleshoot strategic and technical blockers, feed product insights to engineering, and build repeatable playbooks to scale deployments.

Owns strategic national law-firm partnerships, driving revenue growth, retention, and operational excellence. Builds executive relationships, monitors account performance via data/Power BI, leads cross-functional remediation and scalable process improvements, and travels regularly to ensure consistent multi-state execution and client satisfaction.