Top Remote Customer Success & Experience Jobs in Miami, FL

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

The Senior Technical Account Manager drives adoption of Azul Prime in strategic customer accounts by providing technical leadership, troubleshooting, and collaborating with engineering teams to optimize Java application performance.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Lead mid-market client relationships to retain and grow revenue through campaign strategy, onboarding, performance analysis, and upsells. Manage campaign setup, reporting, billing, and cross-functional coordination while leveraging AI and automation tools to improve accuracy, efficiency, and client insights.

The Director of Success leads post-onboarding customer success for mid-market and strategic accounts, focusing on retention, product adoption, and satisfaction while managing three specialized teams.

Join Kooth's Talent Network to connect with future opportunities in various roles related to youth mental health support, marketing, and clinical operations.

Manage a portfolio of mid-to-large SaaS customers to drive renewals, expansion, and price increases. Proactively monitor customer health, execute renewal and expansion strategies, conduct Executive Business Reviews, and collaborate cross-functionally to deliver measurable value and growth. Mentor team members and contribute to process improvement and scalable success operations.

Serve as the strategic partner and primary relationship owner for a portfolio of managed services customers. Drive customer adoption, satisfaction, retention, profitability, and recurring revenue through executive engagement, QBRs, technology roadmaps, risk mitigation, upsell/cross-sell, and cross-functional coordination with delivery, sales, and leadership.

The GTM Systems & Automation Lead will enhance Telnyx's revenue operations by streamlining workflows, improving system integrations, and developing durable automations across various departments.