Top Remote Customer Success & Experience Jobs in Miami, FL

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Lead technical deployments of Odyssey's SaaS platform for state education programs from kickoff through go-live and renewal. Develop and execute deployment plans, coordinate cross-functional teams (Engineering, Product, Support), configure integrations (APIs/webhooks), drive adoption and scalability, and maintain stakeholder communication to ensure successful contract outcomes.

Lead and deliver large-scale, technology-enabled business transformations for Financial Services clients. Advise CxO-level stakeholders, run assessments and workshops, craft experience-led strategies and multi-year roadmaps, and drive adoption and measurable value. Collaborate with Sales, delivery, architects and partners to support sales of enterprise Professional Services and uncover future opportunities.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.

Own and grow key client relationships for nearshore staff augmentation accounts. Drive renewals, upsells, and satisfaction (NPS). Coordinate with delivery teams, surface insights, and manage multiple large B2B accounts while representing clients as a strategic advisor.

Manage and grow a portfolio of MSP partners by leading onboarding and complex software deployments, driving ARR via upsell/cross-sell, training and enablement, conducting business reviews, coordinating implementation plans, and advocating MSP feedback cross-functionally to improve product and processes.

Manage post-sale relationships with engineering leaders: onboard customers, set success plans, drive adoption and expansion, surface churn risks, advocate cross-functionally, and scale CS playbooks focused on AI and developer intelligence.

Lead and scale North American account management as a player-coach: manage enterprise client relationships with C-level stakeholders, drive expansion and retention, mentor a high-performing team, align product roadmap to customer needs, and use data-driven frameworks to demonstrate value and forecast revenue growth.