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Top Remote Customer Success & Experience Jobs in Miami, FL
Cloud • Mobile • Software
The Engagement Manager oversees strategic relationships with BuildOps' largest clients, driving successful outcomes through complex program leadership and SaaS implementation.
Top Skills:
ErpSaaS
Edtech • Information Technology • Software
The Customer Success Manager will engage customers to maximize platform usage, drive renewals, build relationships, and analyze customer data for strategic recommendations.
Top Skills:
GainsightSalesforce
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Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.
Artificial Intelligence • Information Technology • Internet of Things • Software • Analytics • Automation • Manufacturing
The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.
Top Skills:
Ai ToolsManufacturing Operations Management SoftwareTraksys
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Fintech • Insurance • Machine Learning • Analytics • Financial Services • Automation
The Senior Claims Learning & Development Specialist designs and delivers training programs for claims processes, ensuring compliance and effectiveness while partnering with multiple teams to support continuous improvement.
Top Skills:
Learning TheoryTraining Methodologies
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Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.
Top Skills:
Jellyfish PlatformSoftware Development
Information Technology • Machine Learning • Software • Conversational AI • Generative AI • Manufacturing
The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.
Top Skills:
Salesforce
Cannabis • eCommerce • Enterprise Web • Logistics • Payments • Software • Database
Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.
Top Skills:
LeaflinkSalesforce
Fintech • Software
The Customer Enablement Program Lead will coordinate customer education and enablement initiatives, support cross-functional teams, and improve operational effectiveness.
Top Skills:
LmsProject Management Tools
Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.
Top Skills:
Google SuiteSlackZendesk
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