Top Remote Customer Success & Experience Jobs in Miami, FL

Lead retention and upsell for jumbo employer clients (5,000+ lives), acting as a trusted strategic partner on plan design and cost management. Manage client and broker relationships, monitor client health, resolve strategic issues, and collaborate with account managers and product/data teams to deliver customized ROI reports.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

The Channel Growth Manager will focus on partner recruitment, activation, and strategic market planning to enhance our VS&A channel partner ecosystem and drive revenue growth.

Lead mid-market and enterprise grocery accounts to drive retention, growth, and expansion. Onboard retailers, run monthly reviews, interpret data into reports and case studies, coordinate cross-functional teams, and proactively mitigate churn.

Partner with large enterprise customers to define AI strategies, prioritize high-impact use cases, drive enterprise adoption, measure outcomes, and lead cross-functional teams to realize business value from generative AI.

Lead global pre-sales and onboarding strategy, direct senior managers across Pre-Sales and Implementation, partner with Sales to institutionalize GO&S participation, shorten client time-to-value, govern scope and tiers, build data-driven reporting, and serve as executive escalation for high-value deals and complex implementations.

Serve as the frontline contact for customers using Accel Health's credentialing SaaS: answer credentialing and payer enrollment questions, manage support tickets, track credentialing status, onboard new customers, collect and validate provider data, escalate product/engineering issues, and relay customer feedback to product teams to improve the platform.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Own and improve end-to-end payroll and partner operational processes across CX. Design scalable workflows, define SLAs and escalation paths, coordinate incidents, analyze data for trends and risks, and drive cross-functional process standardization using Zendesk, Slack, Asana, and related systems.