Top Remote Customer Success & Experience Jobs in Miami, FL

The Enterprise Account Manager will manage and grow a portfolio of enterprise accounts, ensuring customer satisfaction and retention, identify expansion opportunities, conduct business reviews, and build trusted relationships with clients while collaborating cross-functionally.

As a Senior Customer Engineer, you'll lead technical strategy for strategic accounts, focus on customer acquisition and onboarding, and resolve complex technical challenges while mentoring junior team members.

The Strategic Customer Success Partner manages key enterprise accounts in the hospitality sector, driving revenue growth and ensuring customer satisfaction through strategic consulting and relationship management.

Respond to incoming customer inquiries, resolve account and billing issues, document interactions, follow scripts and compliance, escalate complex cases, meet quality and satisfaction targets, and collaborate with team members to improve service.

Serve as primary client contact via phone, email, and chat; troubleshoot complex product issues; onboard and train new clients; maintain CRM records; escalate technical problems; follow up for satisfaction and upsell; analyze feedback for product improvements; manage account details and occasional order/billing tasks.

The Platform Success Manager will oversee a book of clients, guiding their ServiceNow strategies, ensuring client satisfaction, and leading delivery teams to meet business outcomes.

The VP of Strategic Accounts drives customer growth and retention through deep understanding of their business, overseeing account management, and ensuring high customer satisfaction. Responsibilities include revenue growth, contract renewals, client relationship management, and collaboration with internal teams to enhance service delivery.

The Director of Client Success is responsible for building customer relationships, ensuring satisfaction, managing expectations, and leading a team of Client Success Managers to improve client experience and operational excellence.

As a CPC Processor Customer Support, you'll manage medical record requests, handle calls, and document information using multiple platforms in a high-volume call center environment.

Manage and expand customer relationships, drive upsell opportunities, partner with Customer Success Managers, and maintain accurate Salesforce records.

The Account Manager drives customer value through strategic partnerships by supporting account strategy, fostering relationships, and managing renewals and expansions within assigned accounts in digital banking.

As a Senior Account Manager, you will develop client strategies, enhance customer satisfaction, manage relationships, and drive growth through effective account management and cross-selling of products in a remote-first environment.

The Solutions Analyst is responsible for managing technical interactions, troubleshooting complex issues, and advocating for customers, while ensuring effective cross-department communication and maintaining product knowledge.

The Senior Trial Success Manager drives revenue growth by managing enterprise trials, engaging executives, and demonstrating measurable value to customers. Responsibilities include strategic trial design, data-driven storytelling, and cross-functional leadership to influence sales outcomes and foster long-term partnerships.