Top Remote Customer Success & Experience Jobs in Miami, FL

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Lead end-to-end implementations of EarnIn Payroll for payroll bureau clients: configure systems, manage data migration, train users, own project plans and communications, resolve issues with Product/Engineering, provide post-go-live support, and maintain detailed implementation documentation.

The Commercial Lines Account Manager provides client service, manages commercial accounts, negotiates rate terms, and educates clients on insurance policies and compliance.

Serve as a trusted technical advisor for high-value enterprise customers, providing proactive, high-touch support across DigiCert products. Troubleshoot PKI/digital security issues, manage SLAs, conduct business reviews, deliver product training, identify growth opportunities, and advocate customer needs to engineering and product teams to maximize product value and minimize customer risk.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

The Account Manager will drive client retention and manage post-sale relationships, ensuring campaign delivery, identifying growth opportunities, and analyzing performance across multiple accounts.

Manage Cisco service contract renewals for an assigned account base: create quotes/proposals, identify upsell and white-space opportunities, reconcile contract inventory, process orders, collaborate with account teams and Cisco, forecast pipeline, and deliver client QBRs to drive renewal and Services EA adoption.

Manage client relationships and sales processes for luxury air travel, providing personalized service and resolving travel issues.

As a Solution Engineer at Eptura, you will guide enterprise prospects, demonstrate Eptura's platform, and collaborate with sales to drive strategic outcomes.

As Director of Solutions Advisory, you will lead and mentor a team of solution advisors, driving innovation and strategic solutions in contract lifecycle management while supporting sales and ensuring customer satisfaction.