Senior Account Manager

Reposted 7 Days Ago
Hiring Remotely in USA
Remote
145K-163K Annually
Mid level
AdTech • Digital Media
TLDR is a collective of technical newsletters on startups & software engineering, w/ 5+ million subscribers.
The Role
The Account Manager will drive client retention and manage post-sale relationships, ensuring campaign delivery, identifying growth opportunities, and analyzing performance across multiple accounts.
Summary Generated by Built In
Who We Are

🏔Product: TLDR is the largest network of tech newsletters in the world, with over 7M subscribers covering everything from startups and software engineering to AI, cybersecurity, product, and more. Every issue is written by builders in tech. Both TLDR Crypto writers both work at Coinbase, TLDR Dev is written by engineers from DeepMind and Meta, TLDR AI is written by researchers from Anthropic and Adobe. That’s why TLDR is the best way to stay current on what truly matters in tech.

💪Team: Our 24-person full time team includes alumni of TikTok, Business Insider, Morning Brew, and other top media brands.

📈Traction: We doubled our revenue from 2024 to 2025 and are looking to double revenue again in 2026. We are supported by advertisers who want to reach tech’s decision makers, including AWS, Google Cloud, Anthropic, Slack, Notion, and GitHub.

About the Role

We’re looking for a strategic, revenue-minded Account Manager who can own post-sale client relationships across a book of 70+ active accounts. You’ll ensure flawless campaign delivery, deepen client partnerships, and identify new opportunities for growth. This role is a mix of relationship management, strategic consulting, and data-driven performance analysis.

In this role, you will:

  • Own post-sale client relationships, ensuring satisfaction, retention, and growth.

  • Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops.

  • Proactively identify renewal and upsell opportunities across your account base.

  • Analyze campaign performance, communicate insights, and deliver actionable recommendations.

  • Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution.

  • Maintain accurate forecasting, pipeline, and account health data in HubSpot.

  • Prioritize your book of business by potential, ensuring the right level of service across accounts.

  • Surface process improvements and client insights to help shape TLDR’s product and sales strategy.

What Success Looks Like
  • 90%+ renewal rate across managed accounts.

  • 120%+ net revenue retention (NRR) within 12 months.

  • Consistent 10–20% quarterly upsell growth.

  • 98%+ on-time, error-free campaign delivery.

  • Clear, trusted forecasting and account reporting cadence.

  • Strong collaboration with AEs and Ad Ops on key accounts.

About You
  • 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters.

  • Proven track record of owning renewals, upsells, and revenue targets.

  • Strong understanding of campaign metrics, reporting, and optimization.

  • Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting.

  • Exceptional communication and relationship management skills.

  • Comfortable managing a large, diverse book of business.

  • Collaborative, organized, and confident working autonomously.

  • A+ Skills:

    • You’ve managed advertising or sponsorship campaigns end-to-end.

    • You balance empathy with commercial instincts — both client-first and performance-driven.

    • You thrive in high-growth, fast-moving environments with evolving processes.

    • You think like a partner, not a vendor — and can speak the language of tech and media.

    • You’re naturally curious, proactive, and driven to make things better.

You’re Not a Fit If You…
  • Haven’t worked in the media, advertising, or sponsorship space.

  • Need highly prescriptive direction or prefer narrowly defined responsibilities.

  • Don’t enjoy operating in ambiguity or startup environments.

  • Lack familiarity with the tech/startup ecosystem.

Why You'll Love It

🤑Compensation: $145-163K OTE (75/25 split between base and commission)

🌎Location: We’re a 100% remote company distributed across the US and Canada

🤝Team Events: Annual team offsite. Tell us where we should go next!

🏝️Time to Recharge: Flexible PTO. Most team members will enjoy 2-3 weeks off per year + holidays

🏥Health Benefits: Comprehensive medical, dental and vision benefits with 100% paid option

📈401(k) Plan: Empower 401(k)

🍼Paid Parental Leave: 12 weeks paid leave for birthing and non-birthing parents

💻Home Office Stipend: We're on Macbook Air M4s. Get a new monitor, headset, and chair on us.

🔰Learning & Development Stipend: We are a curious group that believes in learning.

💪Autonomy and Agency: Contribute to the growth of one of the largest newsletters in the world.

📥 If you're ready to make a tremendous impact at a bootstrapped and profitable startup, please apply. Please let us know if you need any accommodation during any part of the interview process.

Press and Publications
  • Inc story on how TLDR was founded

  • Pricing and demographic information in TLDR’s latest media kit

Am I A Good Fit?
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The Company
20 Employees

What We Do

TLDR's mission is to build the paper of record for the tech industry, as the trusted source that people who work in tech rely on to inform them about important trends and developments. We help top B2B Cloud Computing companies get their brand in front of an audience of 5 million technical readers. TLDR helps advertisers reach their target audience at scale as if they were advertising on social media, but with the trust and credibility of TLDRs collective of newsletters. We have an average open rate >40%. The types of folks who read (and work!) at TLDR are professionals and enthusiasts in: Tech and startups Developers AI, Crypto, and Fintech DevOps and Cybersecurity Marketing, Product, and Design TLDR is the 5th largest newsletter globally serving sponsors like: AWS Google Shopify Paypal Hubspot Intel DataDog Zendesk Cloudflare Twilio Notion Okta Rippling Snyk Taboola Sentry Vanta Vercel Wiz SecureFrame

Why Work With Us

We're a small team that values continuous learning and internet culture. We're bootstrapped and profitable with no outside investment. This means you get to build with support and runway to think strategically and execute tactically with room to test. We are a low meeting culture that communicates asynchronously, with integrity and humility.

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