Top Remote Customer Success & Experience Jobs in Miami, FL

Lead and scale the Account Management function: design operating models, recruit and coach Account Directors, drive account expansion and revenue, serve as strategic partner for key enterprise clients, align account management with delivery to ensure outcomes and profitability, and support company growth and strategic initiatives.

The Developer Evangelist will engage with game developer communities, create content, represent Xsolla at events, and gather feedback to improve product offerings.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.

Lead executive relationships at strategic accounts to drive measurable value from Arkestro's predictive procurement platform. Define success metrics, own renewal/expansion motions, design customer engagement and onboarding, identify and remediate at-risk accounts, build advocacy and reference programs, influence product roadmap, and help build the Customer Outcomes function and scalable playbooks across Sales, Professional Services, and Product.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Own a book of high-ARR enterprise accounts as a senior technical success lead: drive adoption, retention, and expansion; align the platform to security and business outcomes; coordinate multi-workstream initiatives; run executive business reviews; enable customers on the Endor Labs platform; proactively manage and escalate risk; capture feedback for Product and Engineering.

Lead and mentor a technical support team responsible for customer escalations, SLA and CSAT targets, process improvement, case review and metrics, and on-call/standby duties. Advocate for customers and engineers, build product technical knowledge, and drive knowledge sharing and operational excellence.

Own end-to-end deployments of Peregrine's AI platform for a portfolio of public safety customers: manage kickoff, network and data integrations, direct AI agents for configuration, run QA and training, configure permissions, unblock technical issues, and improve deployment playbooks to accelerate go-live and drive self-sufficiency.

Manage post-onboarding customer relationships to drive product adoption, deliver measurable value, and act as a trusted advisor. Support renewals and expansion, conduct training and business reviews, create impact stories, and collaborate cross-functionally to resolve customer needs. Manage a portfolio of ~30 clients and travel occasionally.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.