Top Remote IT Support & Helpdesk Jobs in Miami, FL

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical support, troubleshoot and repair computers and peripherals, assist with OS/network rollouts, manage spares and maintenance data, and supervise the Systems Administration team while coordinating vendors and ensuring compliance with gaming regulations.

On-site moderator who guides participants through video data collection sessions, operates client devices and onsite equipment, troubleshoots technical issues, organizes and transfers collected data, ensures consent documentation is completed, maintains the collection area, and reports progress or issues to the Project Manager.

Serve as the single escalation point for residential, business, and hospitality customers to provide white‑glove Tier 1 technical support via phone, chat, and email. Troubleshoot connectivity and product issues, review and resolve scheduled trouble tickets, escalate as needed, follow up to ensure resolution, and act as primary support liaison for Hotwire Communications customers.

Remote Document Specialist supporting attorneys firmwide. Prepare, edit, format, and proofread complex legal filings; create TOCs/TOAs; convert and troubleshoot documents; provide document-related helpdesk support; manage priorities under tight deadlines and participate in rotating weekend on-call schedule.

Lead and operate a comprehensive help desk for VA EHR modernization: design support workflows, manage incident triage/escalation, establish SLAs and knowledge systems, lead staffing and training, produce executive reporting, manage projects/changes, and drive continuous improvement and business continuity for large-scale EHR implementations.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Lead and develop a team that resolves highest-severity clinical imaging informatics escalations. Serve as technical lead for complex customer environments across infrastructure, databases, networks, virtualization, and imaging applications. Drive on-site interventions, go-live support, stabilization, escalation management, process improvement, runbooks, and knowledge management. Support occasional travel and after-hours critical incidents.

Lead and develop Tier 1 and Tier 2 technical support teams for enterprise clients. Own escalation management, incident oversight, process modernization, KCS adoption, AI/automation initiatives, queue and SLA optimization, cross-functional collaboration, and data-driven performance improvements.