Top Remote IT Support & Helpdesk Jobs in Miami, FL

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Leads and develops a remote advanced technical support team, manages escalations, schedules, performance, training, and workforce coverage. Oversees complex technical issue resolution, incident and problem management, documentation, and process improvements. Collaborates with network operations, engineering, service delivery, customer care, and field operations to improve customer support. Requires experience leading technical support or operations teams, troubleshooting network issues, and working with LAN/WAN technologies in large-scale IT, network operations, or NOC environments.

Participates in a 12-week Hiring Our Heroes fellowship within Ryder’s Information Technology division. Gains hands-on exposure to IT operations, lean and agile methodologies, problem-solving, data and process mapping, analysis, business meetings, and departmental projects. Fellows develop corporate business knowledge, communication, leadership, teamwork, organizational, and prioritization skills while learning new technologies and methodologies.