Top Remote IT Support & Helpdesk Jobs in Miami, FL

Provide cloud operations support by troubleshooting Windows environments, performing SQL backups/restores and scripts, creating documentation, collaborating with Dev/Support teams, executing administrative scripting tasks, and assisting with configuration changes and testing to ensure reliable client-facing services.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Temporary, full-time first-level travel technology support role providing liaison between travel users and technicians. Responsibilities include system documentation and audits, troubleshooting and technical analysis, user training on travel reservation systems, deploying hardware/software, supporting field locations, and participating on project teams to improve processes.

As a Site Tech, you'll handle setup, maintenance, and troubleshooting of equipment for events, ensure safety, and assist with client support.

Lead and scale the Managed Services organization, owning P&L, staffing, service delivery (24x7 service desk, NOC, data center/cloud), SLAs, KPIs, tooling, customer retention, and continuous improvement while coaching leadership teams.

Manage and lead biomedical equipment services, including installations, maintenance, and customer relations. Provide technical support, conduct training, and address customer issues proactively.

Support Global TMF Management & Records with eTMF system tasks, reporting, UAT, user support, and documentation. Assist with metrics analysis, ticket triage, dashboard maintenance, and process improvement under close supervision in a regulated pharmaceutical environment.