Top Remote IT Support & Helpdesk Jobs in Miami, FL

Serve as first point of contact for internal associates, troubleshoot and resolve incidents via phone/chat/ticketing, document solutions, escalate when needed, and maintain strong communication and IT process knowledge while supporting custom applications.

Lead enterprise teams delivering identity and access management, endpoint and desktop support, Microsoft 365 and Windows Server operations. Own device lifecycle, SLAs, security/compliance, automation, vendor management, budgeting, and strategic workplace technology roadmaps.

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Provide Tier 1 IT support and Microsoft 365 administration for healthcare staff: onboard hardware, configure Intune/Entra ID, manage device compliance and BitLocker recovery, troubleshoot VPN/VDI, resolve tickets, and recommend process improvements while maintaining HIPAA confidentiality.

Serve as Sentral's internal Yardi platform expert: triage and resolve Yardi support tickets, train users, manage user access and departments, configure new assets and marketing, build custom reports, and execute property decommissioning. Act as primary liaison with Yardi vendor support and collaborate with transitions, operations, and finance to ensure accurate platform operation across the portfolio.

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide technical support and troubleshooting for QuickCharge customers, analyze logs and SQL databases, use network tools (e.g., Wireshark) and IIS/Windows/Linux diagnostics, resolve or escalate incidents, maintain customer relationships, contribute to knowledge base, and communicate feedback to product teams.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.