Top Remote Operations & Support Jobs in Miami, FL

Manage and optimize Salesforce Service, Sales, and Experience Cloud environments; oversee integrations with third-party platforms and the organization’s LMS; maintain data quality; create reports and dashboards; analyze customer interaction data; improve CRM processes; document workflows; gather system requirements; train and support users; and troubleshoot technical issues.

The Global Enablement Manager will lead sales enablement for Logitech’s public sector, developing training materials, value narratives, and facilitating engagement sessions to drive revenue growth.

Handle customer calls as an advocate, take ownership of concerns through resolution, coordinate follow-up on promised actions, and communicate clearly while organizing information and managing multiple tasks.

Lead Mercuryo's US business unit: set strategy, manage US backlog, build regulatory and partner relationships, coordinate cross-functional remote teams, run operations and budget, and drive business development and compliance.

Provide administrative and coordination support to the IT department, including inventory and asset management, purchase order and budget tracking, onboarding/setup, handling inquiries, maintaining records/distribution lists, preparing reports, and assisting IT staff and executives with day-to-day operations.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Lead and systematize cross-functional operations: own multi-team escalations, build playbooks/runbooks, establish SLAs and metrics, eliminate root causes via automation/agents, and scale delivery and support operations into documented, measurable teams.

Provide high-level administrative support: manage calendars, coordinate vendors and travel, create and manage budgets and documents, handle IT support for devices, and follow projects to completion while maintaining vendor and client relationships.

Monitor and guide autonomous delivery robots in real time, resolve operational incidents with merchants and customers, document and escalate issues, support testing and pilot programs, meet performance targets, and coordinate with internal teams to improve operational quality.

Own and optimize GTM tech stack (Salesforce, engagement and intent tools). Build and maintain integrations and automations, enforce CRM data hygiene, support sales/marketing/customer success, manage access and documentation, and lead vendor evaluations and rollouts.