Top Remote Operations & Support Jobs in Miami, FL

Leads DNV Business Assurance across the United States and Canada, owning approximately 520 MNOK in revenue, P&L, strategy, growth, operations, workforce planning, budgeting, reporting, and stakeholder relationships. The role drives market expansion, organizational change, operational excellence, sales improvement, and brand development while managing a geographically dispersed workforce of approximately 120 employees.

Leads the aftersales organization across the Americas, managing field service and HelpDesk engineers, distributor relationships, technical escalations, service quality, customer satisfaction, and operational improvement. The role includes coaching geographically dispersed teams, collaborating cross-functionally, supporting implementation and training initiatives, and providing hands-on technical assistance at customer sites. Regular travel throughout North and South America is required.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Process inbound nonprofit donor calls, accurately record pledges and contributions, confirm transaction details, follow campaign scripts and compliance procedures, navigate multiple computer systems, protect confidentiality, and meet attendance and performance standards. This is a remote 1099 contractor role with flexible servicing intervals and required equipment, certification, and a quiet workspace.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Supports pricing administration, revenue and margin analysis, billing reconciliation, pricing variance investigation, and commercial reporting for the North American fuel business. Maintains pricing configurations, validates invoices, resolves billing issues, and identifies margin improvement opportunities. Builds dashboards and automated reporting using Excel, SQL, Power BI, Tableau, or Alteryx. Also contributes to pricing system enhancements, implementations, testing, migrations, process documentation, and data quality initiatives while partnering with Sales, Supply, Accounting, IT, and Operations.

Leads enterprise-wide continuous improvement initiatives using Lean Six Sigma, process optimization, and operational excellence methods. Identifies improvement opportunities, develops best practices and performance metrics, provides internal consulting, and drives cross-functional implementation. Directs project teams, develops data-driven recommendations, manages multiple initiatives, and presents executive-level insights. Requires significant process improvement, project management, business analysis, and leadership experience, with healthcare payer experience and Lean Six Sigma expertise preferred.

Leads SCIEX’s global customer service organization across multiple regions, overseeing quote-to-book, order management, contract administration, customer inquiries, and service operations. Drives customer experience, operational excellence, continuous improvement, technology and AI transformation, revenue enablement, performance metrics, and cost efficiency. Builds global operating models, leads organizational change, develops talent, and partners with commercial, finance, legal, IT, and regional teams.

Leads and develops a remote advanced technical support team, manages escalations, schedules, performance, training, and workforce coverage. Oversees complex technical issue resolution, incident and problem management, documentation, and process improvements. Collaborates with network operations, engineering, service delivery, customer care, and field operations to improve customer support. Requires experience leading technical support or operations teams, troubleshooting network issues, and working with LAN/WAN technologies in large-scale IT, network operations, or NOC environments.

Leads GTM data governance, CRM processes, territory and ownership workflows, AI and automation enablement, and MaintainX’s GTM integration into Autodesk. Oversees data quality analysts, defines systems requirements, manages cross-functional programs, establishes AI standards, drives field adoption, and partners with sales, marketing, revenue operations, enablement, engineering, and executive stakeholders to improve productivity and integration outcomes.