ESSENTIAL FUNCTIONS:
• Model ethical behavior and execute job responsibilities in accordance with Exzeo training, standards, and information protection policies.
• Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed.
• Take ownership of each call, handling it until resolution is reached, which includes follow-up. as necessary to ensure that the actions promised to the caller are completed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent telephone and verbal communication skills.
• Ability to obtain, organize, and present information and ability to handle multiple tasks as assigned.
REQUIRED EXPERIENCE:
• Two or more years of customer service experience.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Excellent telephone and verbal communication skills
- Ability to obtain, organize, and present information
- Ability to handle multiple assigned tasks
- Two or more years of customer service experience
What We Do
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: • Sales & Revenue Enhancement • Revenue Protection • Customer Support • Sales Lead Management • Field Sales Support • Account Management • Multi-Lingual Support • Retention & Loyalty • Seasonal & Peak Support • Personalized Self Service • Multi-Channel Email, Chat, & Mobile • Social Engagement Strategy
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