Top Remote Operations & Support Jobs in Miami, FL

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Support sportsbook risk and trading operations: monitor bet tickers, pricing, liabilities, promos and anomalies; assist traders with grading, manual markets, customer queries, reporting, and player profiling. Work flexible 24/7 schedules to protect margins and optimize the fan experience.

Manage and track subscription renewals, maintain renewal data in Salesforce, analyze churn and usage, support forecasting and revenue recognition, identify upsell opportunities, audit data accuracy, improve renewal processes, and prepare executive reporting to maximize retention and recurring revenue.

Hands-on individual contributor managing macOS and Windows endpoints, enforcing CIS controls with Jamf and Intune, scripting Automox Worklets (Bash/PowerShell), automating identity and SaaS provisioning, administering AWS/Azure IAM, owning help desk tickets (L1/L2), and driving workflow automation and continuous improvements.

The Operations Support Coordinator manages high-volume case management workflows, ensuring accuracy and coordination of documentation, communication with stakeholders, and adherence to deadlines.

Lead and manage the title clearance team, prioritize workload, ensure SLAs and regulatory compliance, resolve escalations, train staff, and uphold company policies and quality standards.

Provide frontline and advanced application support for radiology imaging workflows: incident triage, user provisioning, configuration changes, DICOM troubleshooting, monitoring interfaces, coordinating with networks/storage/vendors, maintaining SOPs and knowledge base, delivering end‑user training and on‑call doctor support to meet SLAs.

Partner with business stakeholders to gather and document requirements, design workflows, support SDLC (Agile/Waterfall), create BRDs and test cases, perform minor system configuration, support QA/UAT, liaise with vendors, and help optimize mortgage loan lifecycle processes (Origination through Post-Closing).

Serve as the white‑labeled front desk for multiple law firms: answer inbound calls/messages compassionately and professionally, triage and route requests, document communications, and maintain responsiveness to protect client trust and ensure seamless legal operations.

Lead operations for a greenfield Records Retrieval business line: run cross-functional projects, vendor and offshore coordination, process design, reporting and SLA tracking, hiring/onboarding support, SOPs and training, and implement improvements from diagnosis through execution to scale the team and business.