Top Remote Operations & Support Jobs in Miami, FL

Owns day-to-day administration and governance of a shared Salesforce platform supporting North America and Global Services. Designs Flow automations, data models, security controls, reports, dashboards, and business processes. Manages backlog prioritization, release and environment governance, integrations, data quality, compliance, user support, training, licensing, and major enhancement projects in partnership with enterprise IT and business stakeholders.

Verifies federal and state licensing documentation for prescription product orders, activates customer accounts, reviews potentially fraudulent orders, and maintains accurate licensing records. Communicates with customers, Sales, and internal teams to resolve discrepancies, support order processing, and ensure regulatory compliance. Requires strong customer service, communication, documentation, attention to detail, confidentiality, and computer skills in an office environment.

Provides empathetic client support through phone, chat, and email, resolving benefits, billing, refunds, clinical complaints, and service issues. Investigates escalated inquiries, educates clients on self-service resources, identifies support trends, and recommends process improvements. Contributes to knowledge-base updates, onboarding, coaching, and team collaboration while meeting productivity and quality benchmarks.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Leads company-wide AI effectiveness by defining knowledge strategy and governance, prioritizing reusable AI use cases, scaling solutions, activating employees through an AI Champions Network, and measuring adoption, spending, and ROI. Partners with executives and Data, IT, Engineering, and Finance teams to build shared AI infrastructure and drive adoption across a remote-first organization.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Respond to global users’ requests through written tickets and calls, resolve issues, handle objections empathetically, and escalate product concerns to relevant teams. The role requires strong English communication, customer support experience, resilience, process improvement skills, and occasional night-shift availability. It is fully remote and includes a flexible schedule, paid leave, medical insurance, and performance bonuses.

Leads business-unit operating infrastructure, including governance, planning, OKRs, KPIs, executive reporting, cross-functional initiatives, and operational scalability. Partners with senior executives and enterprise functions to improve decision-making, resource allocation, performance management, and organizational consistency. Owns board-level narratives, operating playbooks, and transformation initiatives while driving enterprise-wide standards and durable process improvements.

Remote SkillBridge Operations Intern supporting business operations, program and project coordination, contracts and compliance, marketing communications, sales and partner support, events, research, and people operations. The role requires adaptability, strong organization, communication, research, and proficiency with Microsoft Office and Google Workspace. The intern will work under close supervision and gain professional development experience in an AI and defense technology startup.

Supports assigned Power Automate workflows through testing, documentation, deployment, adoption, and continuous improvement. Partners with regional teams, IT, Salesforce administrators, and operations to maintain system fields, shared mailboxes, and integrations. Reviews operational processes for automation opportunities and supports Copilot and AI Builder solutions. Requires global operations knowledge, including international logistics, taxes, tariffs, duties, and IT sourcing, with flexibility for global hours and occasional travel.