Top Remote Operations & Support Jobs in Miami, FL

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Leads configuration operations for a designated technology area or customer group. Resolves technical incidents, implements customer solutions, anticipates issues, supports service revenue growth, and advises on renewals and account plans. Builds senior customer relationships, prepares recommendations and reports, contributes to knowledge sharing, and collaborates on complex technical issues. The role requires moderate technical expertise, independent judgment, and customer support experience.

Early-career rotational opportunities across finance, human resources, sales, and supply chain. Participants gain experience through structured development, cross-functional projects, customer and business engagement, financial analysis, talent operations, procurement, logistics, planning, and warehouse management within the energy industry.

Serves as the primary contact for an assigned portfolio of payroll and workforce management clients. Resolves payroll issues, researches inquiries, provides accurate and compliant solutions, communicates through email and video meetings, and creates payroll import templates in Excel. The role requires strong attention to detail, adaptability, client focus, and the ability to learn payroll systems and processes quickly.

Manages configuration, onboarding, troubleshooting, escalation support, and technical integrations for ECRS loyalty and promotions products. Supports customer records, segmentation, APIs, digital coupon platforms, reporting, documentation, beta testing, and after-hours incident triage. Serves as a subject-matter expert for customers, sales engagements, webinars, and product initiatives while maintaining SLAs and security practices.

Leads Lumelight’s operational management system by developing KPI frameworks, dashboards, capacity models, governance standards, and continuous-improvement practices. Partners with leaders across functions to improve productivity, quality, service delivery, staffing, resource utilization, and client outcomes. Drives structured problem-solving, process standardization, change adoption, and acquisition integration while advancing data-driven operational decision-making.

Leads the Payment Services department at a federal credit union by supervising staff, ensuring transaction controls and regulatory compliance, managing training and cross-training, overseeing process improvement and special projects, conducting financial analysis, and coordinating with front-office, back-office, learning and development, and information technology teams.

Guides new travel advisors through their first three to six months by coordinating technical onboarding, delivering tailored training, troubleshooting issues, and connecting advisors with internal support teams. Partners with Account Sales Managers and Growth teams to establish consistent onboarding processes, monitor advisor progress, improve engagement, and determine when responsibility should transition to the ASM. Develops processes, tools, and training materials to improve advisor integration and operational efficiency.

Provides entry-level technical support for software products and instrument interfaces, handling customer calls, troubleshooting issues, documenting resolutions, escalating complex cases, and maintaining support documentation. The role manages multiple cases, supports process improvements, participates in rotating after-hours coverage, and routes incoming calls. Candidates need strong customer service, communication, problem-solving, prioritization, and technical language skills. Exposure to laboratory information system software is preferred.

Supports global revenue enablement programs by coordinating onboarding, learning assignments, communications, scheduling, reporting, content governance, and stakeholder follow-up. Administers Seismic, maintains enablement content and learning records, publishes recurring GTM communications, supports product launches and change readiness, and identifies workflow improvements. The role ensures accurate, timely execution of enablement activities and provides visibility into participation, completion, engagement, and program outcomes.