Top Remote Operations & Support Jobs in Miami, FL

Manage pre- and post-award contract administration for sponsored research, ensuring compliance with federal and agency regulations, budget monitoring, recordkeeping in university systems, and serving as liaison among investigators, administration, and sponsors.

Manage and adjudicate standard and moderately complex life, annuity, and RPS death claims up to $1M. Validate beneficiary designations, ensure claims are in good order, maintain documentation, meet SLAs, escalate complex cases, and communicate with beneficiaries, agents, and internal stakeholders. Use digital claims systems and imaging tools; participate in training and development.

Provide hands-on cloud and system administration, monitoring, and 24x7 operational support. Detect, triage, and escalate incidents, coordinate cross-team response, restore services, maintain observability, automate routine tasks, and contribute to post-incident reviews and continuous improvement within a VA mission environment.

Administer and configure IndySoft across a national lab network: manage users, templates, equipment profiles, data migrations, integrations (APIs/NetSuite/Salesforce), run SQL queries for data quality, provide user support and documentation, and recommend improvements and automations.

Support 3D designers and manage virtual product creation and eCommerce product data. Coordinate and implement PLM/eCommerce projects, gather business requirements, maintain and develop product data applications, provide training and documentation, and produce reports and analyses.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

Own the end-to-end order lifecycle for APAC sales: forecasting, CRM/ERP management, product configuration, order-to-deployment coordination, production scheduling, and cross-functional readiness to ensure accurate execution, on-time delivery, and revenue realization.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Support sportsbook risk and trading operations: monitor bet tickers, pricing, liabilities, promos and anomalies; assist traders with grading, manual markets, customer queries, reporting, and player profiling. Work flexible 24/7 schedules to protect margins and optimize the fan experience.