Top Remote Healthtech Jobs in Miami, FL

Leads the Client Success function, managing Client Success Managers and owning client health, satisfaction, escalations, renewals, and expansion alignment. Builds scalable playbooks, health-scoring methods, reporting processes, and escalation frameworks. Partners with Account Executive, Product, Clinical, Operations, Support, Legal, and Data & Analytics teams to resolve issues, monitor utilization and outcomes, and demonstrate client value. Coaches the team, supports hiring, and handles complex executive-level client situations.

Manage 10–20 strategic healthcare customers, build executive relationships, conduct business reviews, demonstrate ROI, improve product adoption, reduce churn, and drive renewals, upsells, and cross-sells. Develop three-year customer growth strategies, coordinate internal teams, provide consultative guidance, gather market intelligence, secure customer references, and communicate account health and expansion opportunities to leadership.

Owns revenue development across public-sector markets, securing large institutional contracts for digital mental health services. Responsibilities include building executive relationships, identifying funding and procurement pathways, managing qualified pipelines, developing business cases and proposals, leading negotiations and contracting, and coordinating cross-functional teams. The role targets state agencies, counties, municipalities, higher education institutions, and education systems, while contributing to broader public-sector growth strategy.

Owns the Sales CXM CRM product backlog, translating business needs into prioritized epics, features, user stories, and acceptance criteria. Leads Agile squads through planning, refinement, delivery, and acceptance while partnering with sales, IT, change management, and training teams. Tracks adoption, sales efficiency, and business outcomes, supports transformation initiatives, and drives continuous process and customer experience improvements.

Own the mid-market healthcare provider segment and manage full-cycle consultative sales. Responsibilities include self-sourcing pipeline, conducting discovery, reframing compliance needs, closing multi-stakeholder deals, partnering with Customer Success during handoff, maintaining HubSpot records, tracking territory performance, and staying current on the platform, competition, and healthcare regulations.

Leads project-based business transformation and operational efficiency initiatives through process mapping, gap analysis, benchmarking, financial optimization, change management, and governance. Manages performance metrics, employee development, training, compliance, process documentation, and team supervision while collaborating across business and IT departments.

Manages the implementation and operation of Identity and Access Management services, including technical support, process and report development, security control auditing, and business analysis. Leads IAM development programs, manages hiring and performance, coaches staff, communicates objectives, and provides technical guidance and organizational leadership.

Supervises entry and processing staff, including hiring, training, scheduling, performance management, and coaching. Monitors workflow, quality, production effectiveness, and operational reports; analyzes processes and recommends improvements. Handles escalations, customer inquiries, administrative issues, and special projects. Develops procedures for new programs or contracts and collaborates across departments to support customer satisfaction and organizational goals.

Develop and maintain full-stack features for a secure, cloud-based medical imaging platform. Responsibilities include frontend and Perl API development, PostgreSQL query optimization and schema changes, debugging across web, database, storage, DICOM, and HL7 systems, code reviews, testing, documentation, and production support. The role also contributes to AWS, Kubernetes, Docker, CI/CD, and Agile initiatives while expanding across multiple languages and codebases.

Performs follow-up communications and coordination to ensure tasks and client issues are resolved in a timely manner. Documents interactions, updates records, collaborates with internal teams, and maintains consistent outreach to support operational goals.

Owns senior relationships across a Taft-Hartley client portfolio, driving retention, renewals, and expansion revenue. Builds relationships with trustees, fund administrators, consultants, TPAs, and fund attorneys; monitors labor and benefits market trends; supports proposals, pipeline strategy, conferences, and cross-functional account execution. Requires extensive Taft-Hartley benefits expertise, strong executive communication, and regular regional travel.

Build and operate secure, scalable Azure infrastructure and AI platform capabilities using Terraform, MCP servers, LLMOps/GenAIOps, Docker, Kubernetes, and GitHub Actions. Own CI/CD, observability, reliability, security, compliance, incident response, and production support for platform and AI workloads. Partner on AI platform roadmap development, reusable engineering patterns, tooling adoption, documentation, and Agile delivery while participating in on-call rotations.