Top Remote Operations & Support Jobs in Jacksonville, FL

Provide inbox support for a high-volume political organizing program. Train and coach program organizers, lead shift check-ins, monitor escalations, resolve complex participant issues, identify workflow and staffing trends, coordinate across departments, and maintain timely responses through inbox zero. The Manager also oversees the Coordinator, updates knowledge-base resources, and manages staff performance.

The Senior Business Analyst will gather and document requirements for card and payment solutions, collaborating with stakeholders, product owners, engineering, QA, and processors. Responsibilities include defining functional specifications, analyzing card transaction lifecycles, supporting testing and releases, managing traceability, investigating production issues, and coordinating Agile delivery. The role requires strong expertise with card processing platforms, payment networks, integrations, APIs, data flows, compliance mandates, and payment products including credit, debit, and prepaid cards.

Manage complex staff rosters for an Australian NDIS client, including shift allocations, replacements, reallocations, last-minute changes, stakeholder communication, reporting, and compliance records. The role also supports recruitment administration, monitors rostering efficiency, improves workflows, and maintains service continuity while managing competing priorities independently.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Manage personal injury insurance claims from filing through resolution, communicating with adjusters, attorneys, clients, medical providers, and other parties. Review medical records, bills, correspondence, and claim documentation; track deadlines and follow-ups; identify missing information; maintain accurate case notes; support claim evaluations and settlement negotiations; and escalate delays or issues while managing multiple cases remotely.

Support the CEO and US-based managers with calendar management, executive travel coordination, meeting scheduling, inbox support, communications, expense tracking, and urgent administrative requests. The role requires coordinating flights, accommodations, transfers, itineraries, and last-minute changes across Eastern and UK time zones in a remote contractor environment.

Configure and maintain ServiceNow Discovery, MID Servers, credentials, CMDB structures, CI relationships, reconciliation rules, and CSDM compliance. Troubleshoot discovery issues, integrate external data sources, support Service Mapping, monitor data quality, develop dashboards, and contribute to audits, upgrades, and lifecycle management. Collaborate with architects, infrastructure teams, and application owners to ensure accurate visibility into IT assets and services.

Manage Customer Success operations, Salesforce and business-system administration, integrations, reporting, and process improvement. Support AI and automation use cases from discovery through deployment, monitoring, documentation, training, and continuous improvement. Maintain data quality, privacy, security, and responsible-use controls while coordinating cross-functional projects and stakeholders. The role requires hands-on Salesforce expertise, systems troubleshooting, analytics, and experience delivering practical AI or automation solutions in a technology-driven environment.

Own the go-to-market operational infrastructure across revenue systems, sales processes, marketing operations, analytics, forecasting, and automation. The role manages Salesforce and HubSpot integrations, pipeline visibility, deal and lead scoring, data quality, campaign attribution, territory and quota planning, and win/loss analysis. This leader partners with Sales, Marketing, technical teams, and executives to improve sales-cycle efficiency, forecast accuracy, and scalable revenue execution.

Coordinates vendor calibrations, monitors and audits calls for quality, listens to focus-agent calls, handles customer escalations, coaches agents, manages reporting and promotional orders, processes login requests, coordinates ambassador meetings, and observes and documents training feedback.