Top Remote Operations & Support Jobs in Jacksonville, FL

Reviews clinical trial contracts, budgets, amendments, and templates to extract payable activities and configure customer study data accurately. Collaborates with internal teams and customers to resolve configuration issues, manage quality risks, meet KPIs and SLAs, and support successful implementation delivery. Maintains audit procedures, contributes to process documentation, and partners with Product and IT on platform improvements while supporting positive customer relationships.

The job description provides limited role-specific information. The Director of Strategic Planning position is fully remote and likely supports organizational strategy, planning, and business priorities. No detailed responsibilities, qualifications, compensation, travel, or clearance requirements are provided.

Lead public sector revenue operations across federal, state, and local government markets. Develop go-to-market and field operations strategies, optimize pipeline management, planning, territories, quotas, compensation, pricing, and contract vehicles, and ensure compliance with public sector requirements. Analyze sales performance, maintain KPI dashboards, partner with sales and cross-functional teams, and drive initiatives that improve revenue efficiency, scalability, and operational effectiveness.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer internal and customer-facing systems across Windows, Linux, identity, endpoints, networking, Microsoft 365, virtual desktops, and remote access. Manage tickets, SLAs, onboarding, access reviews, patching, backups, incident communications, and Tier 1 on-call support. Maintain Azure Virtual Desktop, Entra ID, Active Directory, Linux servers, and collaboration tools while supporting SOC 2 and HIPAA audit requirements. Create Bash and PowerShell automation, documentation, and self-service resources.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Partner with the CEO and senior leaders to shape enterprise priorities, structure complex decisions, drive strategy execution, establish KPIs, resolve cross-functional trade-offs, and lead high-impact initiatives. Serve as a trusted advisor and operator who extends the CEO’s impact, creates organizational alignment, and improves workflows through AI and emerging tools.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Arrange accurate and cost-effective domestic and international travel for corporate clients using group blocks, contracts, preferred suppliers, Amadeus, and Apollo. Support client accounts, enforce travel policies, provide traveler assistance, resolve first-level customer service and technical issues, monitor flights, complete air analysis, and maintain productivity, accuracy, and service standards. The role is fully remote with a Monday–Friday Pacific-time schedule.

Analyzes complex business systems and user needs, translates requirements into functional specifications, facilitates solution design, leads projects, coordinates development and vendor teams, performs user acceptance testing, resolves product issues, and consults with clients. The role also documents business rules and processes, supports software enhancements, mentors less experienced analysts, and ensures projects meet scope, quality, schedule, and budget requirements.