Top Remote Operations & Support Jobs in Jacksonville, FL

Supports and enhances Oracle Fusion HCM systems across Core HR, Talent Management, Recruiting, Benefits, and Workforce Compensation. Configures workflows, maintains documentation, manages eligibility processes, troubleshoots complex HRIS issues, performs testing, develops reports and integrations, supports security and localizations, and partners with HR stakeholders. The role also helps implement AI capabilities and provides technical and functional customer support for cloud and on-premises environments.

Performs daily banking operations and funds movement activities involving ACH transactions, checks, wire transfers, exception management, and account reconciliations. Identifies operational risks, supports internal controls and regulatory compliance, researches transaction inquiries, and prepares operational reports. The role requires strong organization, attention to detail, communication skills, a high school diploma, and typically less than one year of related experience.

Executive second-in-command responsible for leading CorpsAfrica’s Leadership Team and internal operations across 11 African countries. Translates strategy into annual plans, drives organizational performance, oversees finance, programs, HR, IT, risk, compliance, and safety, and develops senior leaders. Acts for the CEO when needed, leads crisis response and duty-of-care planning, strengthens systems and accountability, and supports the organization’s transition toward African-led growth.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Own vendor and operational SLA performance, analyze quality and workflow data, identify risks and improvement opportunities, and implement data-driven changes. Serve as an escalation point for performance issues, conduct root-cause analysis, and collaborate with vendors and internal teams on resolution. Develop SOPs, training materials, best practices, and reporting dashboards while partnering with Product, Engineering, and Customer Success to improve reliability, quality, and customer outcomes.

Oversee homeowners package underwriting performance, profitability, risk selection, pricing, compliance, and service quality. Manage and develop underwriting staff through coaching, feedback, training, and performance management. Maintain underwriting procedures, review automation rules, support product and system enhancements, oversee testing, collaborate with agents and internal teams, and drive process improvements, efficiency, growth, and profitability.

Build and maintain revenue workflows connecting CRM, marketing, sales, customer experience, product, support, and billing data. Identify GTM problems, automate and improve lead scoring, account management, pipeline progression, customer retention, and expansion processes. Use integrations, APIs, SQL, lightweight code, AI, and automation platforms to deliver measurable commercial outcomes. Partner with RevOps and cross-functional teams, monitor workflow performance, train users, and ensure reliable adoption.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.