Top Remote Operations & Support Jobs in Jacksonville, FL

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Reviews criminal records and background-check data to assess applicant eligibility, supports compliance with FCRA and other consumer-reporting regulations, and responds to client and consumer inquiries by phone and email. Provides guidance on screening processes, manages tasks within service-level deadlines, resolves issues, maintains accurate updates, and handles sensitive or high-stress conversations professionally. The role also requires Spanish communication, ongoing training, and careful oversight of AI-generated outputs and data governance.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

Paid, in-person summer internship at Compassion International’s Colorado Springs headquarters. Interns may work in business support, donor relations or research, global programs, graphic design, legal, marketing, people and culture, or project management. The program includes hands-on work, professional development, mentorship, spiritual formation, and community engagement. Applicants must be Christian, meet child-protection and cultural expectations, be a college junior, senior, or recent graduate, and work full-time from May 24 through July 30, 2027.

The Senior Managing Director will lead and oversee curriculum design and instructional materials development, managing projects and client relationships while ensuring high-quality standards and alignment with educational frameworks.

Reviews clinical trial contracts, budgets, amendments, and templates to extract payable activities and configure customer study data accurately. Collaborates with internal teams and customers to resolve configuration issues, manage quality risks, meet KPIs and SLAs, and support successful implementation delivery. Maintains audit procedures, contributes to process documentation, and partners with Product and IT on platform improvements while supporting positive customer relationships.

The job description provides limited role-specific information. The Director of Strategic Planning position is fully remote and likely supports organizational strategy, planning, and business priorities. No detailed responsibilities, qualifications, compensation, travel, or clearance requirements are provided.

Lead public sector revenue operations across federal, state, and local government markets. Develop go-to-market and field operations strategies, optimize pipeline management, planning, territories, quotas, compensation, pricing, and contract vehicles, and ensure compliance with public sector requirements. Analyze sales performance, maintain KPI dashboards, partner with sales and cross-functional teams, and drive initiatives that improve revenue efficiency, scalability, and operational effectiveness.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer internal and customer-facing systems across Windows, Linux, identity, endpoints, networking, Microsoft 365, virtual desktops, and remote access. Manage tickets, SLAs, onboarding, access reviews, patching, backups, incident communications, and Tier 1 on-call support. Maintain Azure Virtual Desktop, Entra ID, Active Directory, Linux servers, and collaboration tools while supporting SOC 2 and HIPAA audit requirements. Create Bash and PowerShell automation, documentation, and self-service resources.