Top Remote Operations & Support Jobs in Jacksonville, FL

Analyzes complex business systems and user needs, translates requirements into functional specifications, facilitates solution design, leads projects, coordinates development and vendor teams, performs user acceptance testing, resolves product issues, and consults with clients. The role also documents business rules and processes, supports software enhancements, mentors less experienced analysts, and ensures projects meet scope, quality, schedule, and budget requirements.

Manage end-to-end operations for specialized participant pools supporting AI projects. Responsibilities include participant onboarding, verification, quality management, engagement monitoring, process optimization, project planning, documentation, and stakeholder enablement. Partner with product, technology, data, science, delivery, and customer success teams to scale manual workflows into technology-driven solutions and support high-quality human data collection for AI tasks.

Supports and enhances Oracle Fusion HCM systems across Core HR, Talent Management, Recruiting, Benefits, and Workforce Compensation. Configures workflows, maintains documentation, manages eligibility processes, troubleshoots complex HRIS issues, performs testing, develops reports and integrations, supports security and localizations, and partners with HR stakeholders. The role also helps implement AI capabilities and provides technical and functional customer support for cloud and on-premises environments.

Performs daily banking operations and funds movement activities involving ACH transactions, checks, wire transfers, exception management, and account reconciliations. Identifies operational risks, supports internal controls and regulatory compliance, researches transaction inquiries, and prepares operational reports. The role requires strong organization, attention to detail, communication skills, a high school diploma, and typically less than one year of related experience.

Executive second-in-command responsible for leading CorpsAfrica’s Leadership Team and internal operations across 11 African countries. Translates strategy into annual plans, drives organizational performance, oversees finance, programs, HR, IT, risk, compliance, and safety, and develops senior leaders. Acts for the CEO when needed, leads crisis response and duty-of-care planning, strengthens systems and accountability, and supports the organization’s transition toward African-led growth.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Oversee homeowners package underwriting performance, profitability, risk selection, pricing, compliance, and service quality. Manage and develop underwriting staff through coaching, feedback, training, and performance management. Maintain underwriting procedures, review automation rules, support product and system enhancements, oversee testing, collaborate with agents and internal teams, and drive process improvements, efficiency, growth, and profitability.

Build and maintain revenue workflows connecting CRM, marketing, sales, customer experience, product, support, and billing data. Identify GTM problems, automate and improve lead scoring, account management, pipeline progression, customer retention, and expansion processes. Use integrations, APIs, SQL, lightweight code, AI, and automation platforms to deliver measurable commercial outcomes. Partner with RevOps and cross-functional teams, monitor workflow performance, train users, and ensure reliable adoption.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.