Top Remote Operations & Support Jobs in Jacksonville, FL

Drive post-sales operational excellence by analyzing workflows, designing scalable processes and solutions, owning projects end-to-end, writing user stories and specs, leading UAT, implementing KPIs, and partnering cross-functionally to improve revenue systems (Salesforce, Gainsight, Salesloft, Smartsheet).

Manage day-to-day payments operations including escalation handling, rate review workflows, system/workflow updates, complex support ticket resolution, onboarding support, documentation, and surfacing recurring operational issues to leadership.

Manage end-to-end SSP partner operations, onboarding, blocklists, ads.txt audits, performance investigation, data consolidation, and cross-functional documentation to optimize publisher yield and compliance.

Provide first-line technical support for residential and small business customers across voice, data, video, and security services. Troubleshoot IPTV, POTS, DSL, and fiber broadband issues, document interactions in the service database, monitor outages, escalate as needed, and work scheduled shifts including nights, weekends, and holidays.

Support end-to-end audience and campaign setup in the OpenAP platform, maintain project records, reconcile systems, prepare client reports, and manage multiple operational workstreams with accuracy and timely communication. Grow responsibilities over time.

Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.

Own and optimize DYOPATH's Salesforce platform with emphasis on CPQ/Revenue Cloud, automation (Flow Builder), integrations, data integrity, reporting, and cross-functional collaboration to drive revenue and efficiency.

Administer and maintain seller enablement platforms, handle user provisioning and support tickets, contribute to the homegrown web application (HTML/JS/Next.js/React), build dashboards and data workflows (Google Sheets/Apps Script), create automations and AI-driven efficiencies, maintain documentation and runbooks, and partner with cross-functional stakeholders.

Trainee will complete up to 12 months of on-the-job training to learn mapping legal property descriptions into the Fund's title plant using paper maps and GIS. Responsibilities include researching public records, interpreting legal descriptions, applying title plant standards, resolving mapping discrepancies, and using ArcGIS/ICOMAP and CAD-related tools.

Lead a distributed global help desk of four, own end-to-end employee IT experience, manage ticketing/SLA processes, track and improve support KPIs, implement automation and AI-assisted tools, and build proactive IT support operations and processes.