Top Remote Operations & Support Jobs in Jacksonville, FL

Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.

Administer records management and document control daily operations: control distribution, storage, retrieval of electronic and hard-copy files; maintain compliant databases; handle sensitive/classified materials; support inspections, prepare documentation and reports; guide contractors and manage special projects to ensure regulatory compliance and data integrity.

Customize and manage Zoho suite (CRM, Analytics, SalesIQ, Sign, Writer, Recruit, People, Inventory, Subscriptions), generate reports, prioritize team follow-ups, refine support processes, lead projects from vision to implementation, and provide data analysis and internal Zoho support.

Provide high-level administrative and clerical support to executives and senior managers, including calendar and travel management, budget tracking, invoice and expense processing, event coordination, stakeholder communications, filing and records management, coaching junior assistants, and supporting strategic initiatives with analysis and reporting to ensure efficient department operations.

Oversee state insurance filing activities to ensure product regulatory compliance. Review state requirements, draft and revise policy forms, manage filings (SERFF and others), coordinate with cross-functional teams, serve as regulator liaison, maintain filing documentation and governance, support audits and market conduct exams, and ensure systems accurately reflect filing status to enable timely approvals and minimize regulatory risk.

Create, edit, and manage high-volume Statements of Work (SOWs), change orders, and subcontractor SOWs. Review for completeness, quality, and compliance; develop templates and client/vendor milestones; coordinate with Services Operations, Sales, vendors, procurement, and Project Managers; use Salesforce, SharePoint, Smartsheet, and collaboration tools to track documentation and communications.

Lead configuration, support, and optimization of Workday Benefits and related HR technologies. Manage Open Enrollment planning and execution, design solutions, configure eligibility and enrollment rules, develop testing and deployment plans, monitor Workday releases, and partner with HR, Payroll, and IT stakeholders to ensure compliant benefits administration and integrations.

Lead enterprise-wide process improvement initiatives using LEAN/Six Sigma, PDSA and DMAIC. Facilitate cross-functional teams, collect and analyze KPIs, implement training and maintenance plans, prioritize projects, and report process gaps and status to management.

Lead end-to-end deal execution and governance for enterprise B2B SaaS: manage RFPs and proposals, enforce Salesforce and approval workflows, validate quotes, negotiate commercial terms within policy, drive contract redlines to signature, and build scalable systems and automation to accelerate deal velocity.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.