Top Remote Operations & Support Jobs in Jacksonville, FL

Provide remote desktop and IT support for hardware, software, account, and access issues. Manage device provisioning, asset tracking, macOS troubleshooting, system updates, Okta identity access, SaaS requests, Google Workspace, and Jira administration. Document solutions, maintain knowledge resources, support onboarding and compliance, and collaborate with IT and Security teams. The role requires strong communication, remote workforce support experience, broad SaaS troubleshooting ability, and comfort managing multiple ticket priorities.

The Executive Director will lead CFN’s strategy, operations, staff, programs, fundraising, budgeting, partnerships, communications, and network growth. The role includes implementing a multi-year strategic vision, raising revenue through multi-year grants and partnerships, overseeing training and convening activities, managing finances, supervising staff, and serving as a thought leader in conservation finance. Travel to events and meetings may comprise up to 25% of the role.

Manages workforce forecasting, scheduling, staffing strategy, real-time adherence, service levels, and payroll operations for a global 24/7 multichannel contact center. Configures Genesys Cloud WFM/WEM, queue design, routing, and Architect flows; analyzes workforce metrics; partners with IT, HR, payroll, and operations; and leads administrative staff. The role supports a remote clinical workforce across regions and channels while improving capacity planning and operational performance.

Provides overnight customer service and operational support for exchange members. Monitors and troubleshoots trading and clearing systems, investigates issues using internal and external tools, logs and responds to tickets, and coordinates resolutions across internal and external teams. The role requires trade desk or exchange operations experience, knowledge of U.S. equity markets, FIX and SBE protocol support, real-time monitoring, and basic SQL, Groovy, or Python querying.

Supports customer operations by improving data quality, consistency, and usability across Salesforce, ServiceNow, MyAlkami, and PingIdentity. Audits data flows, identifies record issues, documents integrations and processes, refines intake forms, supports dashboards and data cleanup, and participates in user acceptance testing. Collaborates with cross-functional stakeholders to establish data standards and improve customer and employee workflows. This remote contractor role is designed for recent graduates or career changers with strong organization, communication, and spreadsheet skills.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

One-year internship program for junior and senior students pursuing a master's degree or current master's students. Interns complete meaningful projects related to their majors, collaborate with professionals, develop career skills, and work part-time during the academic year and full-time during summer. Positions span business, technology, engineering, finance, marketing, HR, sales, supply chain, and other disciplines.

Provide professional Japanese-English interpretation for healthcare-related calls from a home-based setting. Accurately convey meaning, follow interpreter protocols, handle specialized medical vocabulary, explain cultural nuances, complete training, and communicate with team leaders. Requires fluency in both languages, at least one year of interpretation experience, strong listening and memory skills, reliable wired internet, a USB headset, and Windows 10 or Mac.

Handles inbound and outbound customer communications to secure the return of rental equipment, resolve inquiries and complaints, update records, document interactions, and escalate unresolved issues. The role also supports client retention, converts customers to private pay when applicable, identifies root causes, recommends process improvements, and meets productivity and quality goals.

Coordinates and processes broadcaster and content-owner requests for US TV channels. Reviews and validates channel information, records updates in internal systems, investigates workflow or data issues, tracks follow-ups, and coordinates with ingest, technical, editorial, and scheduling teams. The role also involves professional communication with external partners, maintaining accurate documentation, and escalating issues when needed.