Top Remote Operations & Support Jobs in Jacksonville, FL

Scans, indexes, processes, verifies, and routes documents within the University's electronic records and document imaging systems. Maintains accurate associations between documents and student or business records, researches records, responds to inquiries, and supports time-sensitive enrollment activities. Operates scanning and OCR technology, collaborates with university departments, maintains confidentiality, and manages multiple priorities while ensuring accurate and efficient document processing.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

The Business Analyst gathers and validates business and functional requirements for federal IT modernization initiatives. Responsibilities include writing user stories, use cases, and acceptance criteria; facilitating workshops and backlog refinement; analyzing processes; prioritizing requirements; maintaining traceability and documentation; collaborating with development, QA, UX, and stakeholders; and supporting user acceptance testing. The role requires Agile and SDLC knowledge, strong analytical and communication skills, and experience in structured or regulated environments.

Supports Apptio TBM capabilities through configuration, maintenance, enhancements, issue resolution, data management, reporting, and quality controls. Collects and analyzes benchmark data, defines business requirements, maps processes, and partners with IT, business units, consultants, and stakeholders to solve technology-related business problems. Assists with strategy, planning, portfolio management, documentation, platform enablement, and mentoring.

Supports Department of Veterans Affairs technology modernization and legacy system decommissioning by conducting current-state analysis, stakeholder interviews, capability assessments, and data-flow analysis. Develops user stories, business rules, future-state processes, gap assessments, solution options, and client documentation. Contributes to product design and development while maintaining strong client and team relationships. Requires five years of relevant experience, analytical and communication skills, Microsoft Suite proficiency, and eligibility for Public Trust clearance.

Provide remote desktop and IT support for hardware, software, account, and access issues. Manage device provisioning, asset tracking, macOS troubleshooting, system updates, Okta identity access, SaaS requests, Google Workspace, and Jira administration. Document solutions, maintain knowledge resources, support onboarding and compliance, and collaborate with IT and Security teams. The role requires strong communication, remote workforce support experience, broad SaaS troubleshooting ability, and comfort managing multiple ticket priorities.

The Executive Director will lead CFN’s strategy, operations, staff, programs, fundraising, budgeting, partnerships, communications, and network growth. The role includes implementing a multi-year strategic vision, raising revenue through multi-year grants and partnerships, overseeing training and convening activities, managing finances, supervising staff, and serving as a thought leader in conservation finance. Travel to events and meetings may comprise up to 25% of the role.

Manages workforce forecasting, scheduling, staffing strategy, real-time adherence, service levels, and payroll operations for a global 24/7 multichannel contact center. Configures Genesys Cloud WFM/WEM, queue design, routing, and Architect flows; analyzes workforce metrics; partners with IT, HR, payroll, and operations; and leads administrative staff. The role supports a remote clinical workforce across regions and channels while improving capacity planning and operational performance.

Provides overnight customer service and operational support for exchange members. Monitors and troubleshoots trading and clearing systems, investigates issues using internal and external tools, logs and responds to tickets, and coordinates resolutions across internal and external teams. The role requires trade desk or exchange operations experience, knowledge of U.S. equity markets, FIX and SBE protocol support, real-time monitoring, and basic SQL, Groovy, or Python querying.

Supports customer operations by improving data quality, consistency, and usability across Salesforce, ServiceNow, MyAlkami, and PingIdentity. Audits data flows, identifies record issues, documents integrations and processes, refines intake forms, supports dashboards and data cleanup, and participates in user acceptance testing. Collaborates with cross-functional stakeholders to establish data standards and improve customer and employee workflows. This remote contractor role is designed for recent graduates or career changers with strong organization, communication, and spreadsheet skills.