Top Remote Operations & Support Jobs in Jacksonville, FL

Manage homeowner application pipeline from intake to underwriting handoff: collect documents, order and track third-party reports, review files for completeness, compile application packages, coordinate with Sales and Signing/Funding to close and fund investments, and resolve vendor issues.

Manage a pipeline of homeowner applications from intake to underwriting handoff. Collect supplemental documentation, order and track third-party reports, review files for completeness, compile full application packages, and coordinate with Sales, Signing, and Funding teams to close and fund investments.

Monitor and manage live production work using system tools and dashboards; make real-time capacity decisions, triage escalations, analyze performance data, propose corrective actions, document processes, create client production plans, and train or mentor operations staff.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Lead the development of procurement strategies, drive vendor management, ensure cost savings, and establish procurement processes in a remote-first environment.

The Principal, Strategic Operations leads the design and execution of Digible's operating systems, driving strategy adoption across the organization through planning and prioritization. They facilitate decision-making among senior leadership and ensure accountability for strategic initiatives, fostering organizational change and aligning operational efforts with business outcomes.

Partner with the CEO to drive strategic initiatives, manage the CEO's office operations, coordinate cross-functional execution (OKRs, org design, M&A), prepare executive briefings, oversee communications and investor/board relations, and implement automation and AI tools to increase efficiency. Manage calendar, travel, and high-visibility events while acting as a trusted proxy and connector across the organization.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

Own partner operations for the Revenue Operations team: ensure Salesforce data hygiene, manage deal registration and partner-sourced discounts, produce analyses and dashboards, document processes, support partner portals, and drive operational improvements to accelerate partner-sourced revenue while supporting leadership and cross-functional teams.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Maintain an inventory of AI tools, index field use cases, track adoption and utilization, manage access requests and provisioning, ensure AI data hygiene, produce simple reporting, and create communications and micro-enablement to drive field AI adoption.