Top Remote Operations & Support Jobs in Jacksonville, FL

Provides administrative and clerical support for managers, including route monitoring, paperwork auditing, filing, phone and email communication, order and inventory updates, delivery team coordination, customer issue resolution, vendor communication, and closing reports. Assists with warehouse functions, freight returns, driver onboarding documentation, and delivery route progress tracking while maintaining accurate records and professional customer service.

Manage and prioritize a high-volume scheduling queue for provider operations. Coordinate calendars and appointments, communicate with reporters and internal teams, document updates accurately, handle last-minute changes, complete timely follow-ups, and escalate issues when needed. The role requires dependable attendance, strong organization, clear communication, and comfort using scheduling platforms, ticketing systems, and cloud-based tools. It is fully remote but requires Pacific Time availability from Monday through Friday, 9:00 a.m. to 5:30 p.m.

Leads the Provider Experience team, including people management, provider engagement, incentive initiatives, advocacy, workflow optimization, and cross-functional coordination. Oversees Help Scout operations, develops scalable provider-support processes, and uses reporting from Help Scout, Looker, and other systems to identify trends and guide decisions. The role improves provider journeys, clarifies ownership, and translates feedback and operational data into actionable business improvements.

Leads operational communications and support for the Claims team, managing shared inboxes, ServiceNow intake, request triage, stakeholder coordination, issue tracking, escalations, reporting, and recurring operational meetings. Maintains support documentation, templates, procedures, and service standards while identifying process improvements and ensuring partner inquiries and issues are tracked through resolution. Collaborates with CMS stakeholders, contractors, Product, Engineering, and leadership in a remote-first healthcare technology environment.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Supports commodities trading through recurring reporting, dashboard maintenance, data validation, trade-support workflows, gas volume and invoice reconciliation, nomination coordination, imbalance resolution, and SOX/audit control testing. The role collaborates with field operations and production teams, documents requirements, performs ad hoc analysis, and improves operational processes using Excel, Power BI, Spotfire, and Endur.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provides daily support to travel advisors and internal partners, resolving Service Desk inquiries, ticketing issues, and complex domestic and international air reservations. Uses Sabre GDS and related systems to assist with sales, exchanges, profiles, ARC errors, hotels, cars, and invoicing. Handles calls, emails, and remote sessions while meeting SLA response targets, escalating complex issues, and coordinating with internal teams and vendors.

Processes customer orders, quotations, product inquiries, inventory checks, and order updates. Communicates with customers, sales staff, supervisors, and vendors; maintains customer records; researches products and pricing; verifies incoming products; allocates inventory costs; transfers stock; handles clerical duties; and follows up on overdue invoices.

Leads revenue operations across the full customer lifecycle, owning forecasting, pipeline analytics, GTM systems, CRM governance, customer health scoring, planning infrastructure, and revenue reporting. Partners with Sales, Marketing, Finance, Energy Markets, and Customer Success to improve productivity, standardize processes, connect contracted value to realized revenue, and surface risks and opportunities. Manages a team spanning sales productivity, analytics, and operations.