Top Remote Operations & Support Jobs in Jacksonville, FL

Review conversations with Ash, an AI mental health assistant, to identify what works and what does not. Compare observations with other reviewers and help define high-quality conversational standards. The role requires thoughtful judgment, clear English writing, empathy, flexibility, and comfort evaluating emotionally difficult topics. It is fully remote and flexible, with selected reviewers paid $10–$20 per hour.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Own day-to-day operational quality and performance across vendors and workflows. Track SLAs, analyze operational data, identify risks, recommend improvements, and drive corrective actions. Manage escalations, root-cause analysis, vendor enablement, SOPs, training materials, continuous improvement initiatives, and reporting dashboards. Partner with Product, Engineering, and Customer Success to resolve recurring issues and align operational performance with customer expectations. This is a hands-on individual contributor role in a distributed environment.

Own vendor and operational SLA performance, analyze quality and workflow data, identify risks and improvement opportunities, and implement data-driven changes. Serve as an escalation point for performance issues, conduct root-cause analysis, and collaborate with vendors and internal teams on resolution. Develop SOPs, training materials, best practices, and reporting dashboards while partnering with Product, Engineering, and Customer Success to improve reliability, quality, and customer outcomes.

Provide remote administrative support including calendar and email management, preparing reports and presentations, conducting research, compiling data, and performing general administrative tasks to ensure efficient office operations.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.

Reviews, classifies, and removes user-uploaded content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects customer information, completes ongoing training, and handles potentially sensitive or graphic content while working rotational shifts.

Provides customer support for an online shopping channel through inbound phone and email. Assists with online orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance targets, and helps improve service quality. Requires professional communication, empathy, active listening, problem-solving, Tagalog proficiency, B2-level English, basic computer skills, and accurate typing.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.

Leads production operations and application support for high-traffic websites and web applications. Manages incidents, escalations, communications, service desk staffing, documentation, budgets, and support processes. Oversees distributed teams, collaborates with internal and external stakeholders, reports production status, and provides rotating 24x7 on-call support. The role requires extensive incident, change, testing, people, and IT service management experience, plus familiarity with cloud platforms, monitoring tools, and ticketing systems.

Manages capacity planning, staffing allocation, utilization tracking, and forecasting for more than 1,200 global professional services resources. Analyzes project demand, workforce availability, billable utilization, and bench-time risks to guide staffing and hiring decisions. Maintains PSA scheduling and forecasting data, supports system migrations, and partners with GPS leadership, project managers, Finance, HR, sales, and international delivery teams.

Own and improve enterprise integrations across payroll, benefits, identity, finance, and other systems. Administer Claude Enterprise, including provisioning, permissions, security, governance, and adoption. Configure automation, troubleshoot production issues, improve data quality, document system architecture, and translate business needs into scalable solutions. Partner with stakeholders to measure integration reliability, AI adoption, process efficiency, and downstream impact while helping establish AI platform governance and broader systems ownership.

Oversee homeowners package underwriting performance, profitability, risk selection, pricing, compliance, and service quality. Manage and develop underwriting staff through coaching, feedback, training, and performance management. Maintain underwriting procedures, review automation rules, support product and system enhancements, oversee testing, collaborate with agents and internal teams, and drive process improvements, efficiency, growth, and profitability.

Researches vehicle values and negotiates total loss settlements for theft and collision claims. Reviews title status, prior damage, customizations, DMV reports, lienholder payoffs, and ownership documents. Negotiates storage fees, communicates with claimants, adjusters, body shops, and towing yards, and maintains accurate claim documentation. Requires customer service skills, claims training, an adjuster’s license, and proficiency with Microsoft Office and claims software.