Top Remote Operations & Support Jobs in Jacksonville, FL

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Build and maintain revenue workflows connecting CRM, marketing, sales, customer experience, product, support, and billing data. Identify GTM problems, automate and improve lead scoring, account management, pipeline progression, customer retention, and expansion processes. Use integrations, APIs, SQL, lightweight code, AI, and automation platforms to deliver measurable commercial outcomes. Partner with RevOps and cross-functional teams, monitor workflow performance, train users, and ensure reliable adoption.

Leads nationwide operational excellence for Employee Benefits operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPIs, and driving continuous improvement. Partners with regional leaders, technology teams, client service groups, and senior management to implement cross-functional initiatives, provide operational expertise, and manage integrations during mergers, acquisitions, or restructuring.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.

Provides policy, program, and business process analysis for the Army Office of Energy Initiatives. Assesses federal legislation, executive orders, OMB guidance, Army directives, and other regulatory requirements; evaluates organizational processes and governance; develops improvement recommendations, performance metrics, dashboards, executive correspondence, briefing materials, and leadership reports. Coordinates taskings through ETMS2 and uses Smartsheet for reporting, dashboards, formulas, and automations. Requires an active Secret clearance or eligibility to obtain one.

Prepare and distribute client contracts using DocuSign, maintain accurate client and contract records in Salesforce and internal systems, review PDF documents with Adobe tools, track contract completion, identify missing or inconsistent information, and support administrative operations remotely while handling sensitive data responsibly.

Provides administrative and clerical support for managers, including route monitoring, paperwork auditing, filing, phone and email communication, order and inventory updates, delivery team coordination, customer issue resolution, vendor communication, and closing reports. Assists with warehouse functions, freight returns, driver onboarding documentation, and delivery route progress tracking while maintaining accurate records and professional customer service.

Manage and prioritize a high-volume scheduling queue for provider operations. Coordinate calendars and appointments, communicate with reporters and internal teams, document updates accurately, handle last-minute changes, complete timely follow-ups, and escalate issues when needed. The role requires dependable attendance, strong organization, clear communication, and comfort using scheduling platforms, ticketing systems, and cloud-based tools. It is fully remote but requires Pacific Time availability from Monday through Friday, 9:00 a.m. to 5:30 p.m.

Leads the Provider Experience team, including people management, provider engagement, incentive initiatives, advocacy, workflow optimization, and cross-functional coordination. Oversees Help Scout operations, develops scalable provider-support processes, and uses reporting from Help Scout, Looker, and other systems to identify trends and guide decisions. The role improves provider journeys, clarifies ownership, and translates feedback and operational data into actionable business improvements.

Leads operational communications and support for the Claims team, managing shared inboxes, ServiceNow intake, request triage, stakeholder coordination, issue tracking, escalations, reporting, and recurring operational meetings. Maintains support documentation, templates, procedures, and service standards while identifying process improvements and ensuring partner inquiries and issues are tracked through resolution. Collaborates with CMS stakeholders, contractors, Product, Engineering, and leadership in a remote-first healthcare technology environment.