If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.
Upon completion of our comprehensive training program, and with ongoing guidance and support, the Appraisal Specialist takes the lead in researching vehicle values and negotiating total loss settlements accurately, efficiently and with excellent customer service.
At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$XX to $XX (NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$XX to $XX (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$XX to $XX (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
In CA: Typical hiring range is $XX to $XX
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
ResponsibilitiesEssential Job Functions:• Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.
• Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.
• Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.
• Negotiates storage fees with body shops and towing yards.
• Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.
• Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.
• Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.
• Initiates contact with insureds/claimants or their representatives regarding total loss.
• Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.
QualificationsEducation: Minimum: • High School Diploma or GED• You will be required to obtain a Company sponsored Adjuster’s license to handle claims, which will include a fingerprint background check, to be secured upon hire. Preferred: • Associate Degree Experience: Minimum: • Experience with Total Loss handling or customer service experience. Preferred: • 6+ months related experience.• Experience with handling high call volume in a professional call center. Skills & Abilities: Minimum: • Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.• Ability to muti-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.• Has a passion for serving customers in their time of need.• Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.• Ability to facilitate engagement to maintain high morale and ensure employee retention.• Collaborates well with others. We are one team with a common goal.• Ability to build rapport utilizing emotional intelligence.• Views conflict resolution as an opportunity.• Has self-motivation and accountability while working remotely.• Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.• Must have dedicated workspace that is free from distractions. Preferred: • Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.• Takes ownership of any process they can improve.• Assumes positive intent in all interactions.• Seeks growth within and beyond this role. Physical Requirements
Continuously (66%-100%):• Must be able to maintain a sedentary position for extended periods.• Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.• Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.• Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.Occasionally (Up to 33%):• Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.• Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.
About the CompanyWhy choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
Perks and BenefitsWe offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay RangeUSD $32,363.00 - USD $56,701.00 /Yr.Skills Required
- High school diploma or GED
- Obtain a company-sponsored adjuster's license upon hire
- Fingerprint background check
- Experience with total loss handling or customer service
- Ability to multitask, prioritize responsibilities, and deliver accurate work in a fast-paced environment
- Advanced written and verbal communication skills
- Ability to collaborate, build rapport, and resolve conflicts
- Self-motivation and accountability while working remotely
- Proficiency with Microsoft Office products, including Outlook, Word, and Teams
- Proficiency with claims-related software
- Dedicated workspace free from distractions
- Associate degree
- At least 6 months of related experience
- Experience handling high call volume in a professional call center
- Process improvement or technology optimization experience
Mercury Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercury Insurance and has not been reviewed or approved by Mercury Insurance.
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Healthcare Strength — Core medical coverage spans multiple plan types alongside dental and vision, with employer HSA funding, mental‑health access, and wellness incentives. These offerings indicate a well‑rounded health and wellbeing package.
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Retirement Support — A 401(k) with company match and automatic enrollment indicates structured retirement support. A defined vesting approach further underscores consistent long‑term savings assistance.
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Leave & Time Off Breadth — Time‑off offerings cover vacation, sick time, paid holidays, and standard leaves such as bereavement, military, and family medical. The menu provides baseline coverage across key leave categories, with accrual improving over tenure.
Mercury Insurance Insights
What We Do
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team! We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Mercury was founded in 1961 by George Joseph, Mercury’s Founder and Chairman. Back in the 50s, everyone paid the same rate, regardless of their driving record. Joseph decided he could create a new system by developing an insurance company that used different factors to create fair and equitable rates for a variety of drivers. “We called our company Mercury, because I wanted us to be fast and nimble, just like the Roman God of business and merchants,” says Joseph. “He was also responsible for delivering good news to people on Earth, which is exactly what we do for Mercury customers every day.” We, Mercury Insurance (NYSE-MCY), are a leading independent broker and agency writer of automobile insurance in California and one of the fastest growing automobile insurers in the nation. We were ranked as the fourth largest private passenger automobile insurer in California, with over $4.5 billion in total assets, 4,500 team members, and 8,000 independent agents. We started by providing comprehensive coverage options for auto and expanded our offerings into home, condo, renters, and business insurance, as well as mechanical protection. We operate through a network of local, independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.
